I rented a vacation home because I had family coming from Miami to spend some time toge...

GetHuman4878691's Refund a Charge issue with AirBnB from May 2020

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The issue in GetHuman4878691's own words
I rented a vacation home because I had family coming from Miami to spend some time together unfortunately when we got to the vacation home that we choice because it look amazing but unfortunately the pool maintenance was done on time I ask the owner to fix the issue told he would fix but it was not going to be done till the next and I told him I didn’t mind staying another day but I was going to need at least a discount because my family had came from far to not enjoy the stay, unfortunately the pool maintenance guy came but the pool is still the same color I took pictures of before and after, I didn’t want to go forward with the issues if it was going to be resolve but it have not I have pictures of the pool issue. Another I don’t find fair is that if we as customers are getting charge for cleaning done to the house, I have picture where it don’t look like the house have not been clean, all this inconvenience I have stop my next day plan so family could of enjoy the pool and we couldn’t family just decided to leave because they where here for vacation so they left before time. I need to know what can I do to at least get my money back or half of it, unfortunately I will not be staying there anymore.

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AirBnB

Refund a Charge issue
Reported by GetHuman4878691
May 27th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 9016 others
0 customers following this

Timeline

GetHuman4878691 started working on this issue
May 27th, 2020 10:37pm

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