Guest booked for * nights, * guests. His profile pic showed * parents and * kids... The...

GetHuman4871735's customer service issue with AirBnB from May 2020

Help with my AirBnB issue
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Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman4871735's own words
Guest booked for * nights, * guests. His profile pic showed * parents and * kids... The day before he arrived I texted him to make sure he knew only * adults were allowed.. (* queen bed). The day of arrival he sent a text that said"yes, only * adults and the * boys"*I wrote back and said that is too many guests and that the accomodations were not good for * pp... He sent back a note that said I shouldn't have waited till the day of, and that he would write a very bad review..*So, * things... It was his fault I cancelled him.. He lied. I want to make sure if he does do a review that it gets deleted right away.. I am a super host and want to keep it that way. And *nd, I tried to contact Airbnb the day of arrival and was told someone would call me back within ** Hours!! He was due to arrive at any minute... I couldn't cancel because it was the day of... Airbnb sent me his money... Do I refund it to him directly or does Airbnb refund it to him? *Please let me know as soon as possible, as he is emailing me constantly...Don't know if he has contacted you or not.. HELP!*Thanks, Lisette

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Customer service issue
Reported by GetHuman4871735
May 26th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 8987 others
0 customers following this


GetHuman4871735 started working on this issue
May 26th, 2020 4:49pm

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