I booked a shared room on Airbnb. It was cheap. It was for myself and my grandson. When...
GetHuman4843432's customer service issue with AirBnB from May 2020
Help with my AirBnB issue
First: share to improve GetHuman4843432's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4843432 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman4843432's own words
I booked a shared room on Airbnb. It was cheap. It was for myself and my grandson. When we got there the host walked me in and she said I might not like the shared room she has for me. I followed her down a hallway to the end and she opened up a curtain and it was a dark room with sheets to seperate the beds. No walls just bed sheets. Looked nothing like the picture on the website. I said I no, I wouldn’t take it, so she said that I would have to call Airbnb and cancel. Then she too, me to a private room that was clean with a large bed and asked if that room was okay? I said yes. Then she asked me for more money. She asked me for $**. More dollars. My husband paid for it cuz it was so late we weren’t going to find anything else. The next morning she offered me to stay and I said okay. But now she wanted $** more for another day. I said I was leaving. I feel like I got tricked into booking a room that I never intended to stay in and afterwards putting us in a decent room that I wouldn’t of booked either but had no choice after looking at what I had to chose from.
GetHuman4843432 did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman4843432 fixed the problem
We are waiting for GetHuman4843432 to fix the problem and share the solution with the rest of us customers.
Please help with my AirBnB issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.