I booked a shared room on Airbnb. It was cheap. It was for myself and my grandson. When...

GetHuman4843432's customer service issue with AirBnB from May 2020

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The issue in GetHuman4843432's own words
I booked a shared room on Airbnb. It was cheap. It was for myself and my grandson. When we got there the host walked me in and she said I might not like the shared room she has for me. I followed her down a hallway to the end and she opened up a curtain and it was a dark room with sheets to seperate the beds. No walls just bed sheets. Looked nothing like the picture on the website. I said I no, I wouldn’t take it, so she said that I would have to call Airbnb and cancel. Then she too, me to a private room that was clean with a large bed and asked if that room was okay? I said yes. Then she asked me for more money. She asked me for $**. More dollars. My husband paid for it cuz it was so late we weren’t going to find anything else. The next morning she offered me to stay and I said okay. But now she wanted $** more for another day. I said I was leaving. I feel like I got tricked into booking a room that I never intended to stay in and afterwards putting us in a decent room that I wouldn’t of booked either but had no choice after looking at what I had to chose from.

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AirBnB

Customer service issue
Reported by GetHuman4843432
May 19th, 2020 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 9010 others
0 customers following this

Timeline

GetHuman4843432 started working on this issue
May 19th, 2020 6:37pm