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Hi. *We have had our booking from March to March ****. *We have called customer s...

GetHuman-dorotea's Refund a Charge issue with AirBnB from March 2020

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Hi. *We have had our booking from March ** to March ** ****. *We have called customer service * times already regarding the booking, including the day before our booking started, trying to rebook the dates due to the COVID-** outbreak and not being possible to travel to another country. **We have been given extension after extension, escalation after escalation but no clear answer! I understand you are very busy but I have waited for a week now and it's A LOT OF MONEY!**We sent a lot of information regarding why we COULD NOT go to our booking, how we TRIED TO REBOOK with the tenants refusing, how we were ASKED TO CANCEL AND ACCEPT THE CONDITIONS AND WAIT and now we are left with NOTHING BUT A WAITING LIST. **With all the understanding and kindness in the world, please do let me know WHEN to expect an answer, this is incredibly frustrating.**We have a right to get our money back in order to make another booking, COVID-** is not a joke and withholding our money even though we did everything correct and have a right to a refund is incredibly unacceptable.**Best regards,*Dorotea Gajdek

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AirBnB

Refund a Charge issue

Reported by GetHuman-dorotea

Mar 18th, 2020 - 2 years ago

I have an issue with AirBnB too

Not resolved

Seen by 4 customers so far

Similar issue to 8331 others

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Timeline

GetHuman-dorotea started working on this issue

Mar 18th, 2020 10:08am

GetHuman-dorotea used the GetHuman Phone to get a rep from AirBnB on the line without waiting on hold

Mar 18th, 2020 10:09am

GetHuman-dorotea did not talk with customer support