Hi. *We have had our booking from March ** to March ** ****. *We have called customer s...
GetHuman-dorotea's Refund a Charge issue with AirBnB from March 2020
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Hi. *We have had our booking from March ** to March ** ****. *We have called customer service * times already regarding the booking, including the day before our booking started, trying to rebook the dates due to the COVID-** outbreak and not being possible to travel to another country. **We have been given extension after extension, escalation after escalation but no clear answer! I understand you are very busy but I have waited for a week now and it's A LOT OF MONEY!**We sent a lot of information regarding why we COULD NOT go to our booking, how we TRIED TO REBOOK with the tenants refusing, how we were ASKED TO CANCEL AND ACCEPT THE CONDITIONS AND WAIT and now we are left with NOTHING BUT A WAITING LIST. **With all the understanding and kindness in the world, please do let me know WHEN to expect an answer, this is incredibly frustrating.**We have a right to get our money back in order to make another booking, COVID-** is not a joke and withholding our money even though we did everything correct and have a right to a refund is incredibly unacceptable.**Best regards,*Dorotea Gajdek
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