Hello,*We urgently need to leave this airbnb apartment sooner than we thought and get a...

GetHuman4452477's customer service issue with AirBnB from March 2020

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The issue in GetHuman4452477's own words
Hello,*We urgently need to leave this airbnb apartment sooner than we thought and get a refund for the days we will not be here. When we got here we discovered there are mice in the apartment, we have proof of a video. There are mice droppings and it's seriously not something a trap can fix. We saw mice in the bed room! My wife is pregnant and she is terrified from the diseases and viruses that are airborne and can harm her and the fetus. There are also mice in the kitchen- we can't cook anything. The host knew about the mice but probably thought it's not a big deal but for us its a health hazard!*The host does not want to deal with this financial issue as she is busy and told me to contact you to figure it out.*We reserved her place from **-Mar-**** until **-Mar-****. We want to leave as of tomorrow if possible and get the refund for the days left.*Please call me as I can't reach anybody by the phone because of the corona virus.

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AirBnB

Customer service issue
Reported by GetHuman4452477
Mar 12th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 8006 others
0 customers following this

Timeline

GetHuman4452477 started working on this issue
Mar 12th 5:07pm

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