AirBnB Customer Service Issues

Hi, I am concerned about the quick spread of the coronavirus to Singapore. I had previously made a room reservation in Singapore, but now I am contemplating cancelling my trip due to the situation. I inquired with the host regarding a potential full refund, however, they mentioned that AirBnB's policy dictates only a 50% refund. If it is possible for me to receive a full refund, can you please provide me with the necessary steps to follow? I would appreciate a prompt response, as I understand that if I do not cancel my booking by February 9th, I will not be eligible for any refund. Thank you, Hendro

I attempted to book a cottage in Somerset, England. After completing the booking details, the website required photo ID for confirmation. I uploaded my driver's license, but now it's stating my password is not recognized. The booking is pending completion of the photo ID step. I'm not tech-savvy and unsure how to proceed. I've shared my bank details and feeling concerned without a booking reference or confirmation. Any advice would be appreciated.

I sent this message to Airbnb yesterday regarding canceling my reservation at Rivertree Condominium from March 8 to April 7, [redacted], with Lisa as the host. I urgently need the refund of $[redacted].38 because my wife's health is deteriorating, requiring costly medical treatment. Despite contacting the host on February 4, I received no assistance, and I am distressed by the situation. The current refund offer of only $[redacted] is insufficient given the ample time before check-in. Your understanding and assistance are crucial during this challenging time for my family. Kindly consider our situation and provide the necessary support. Your help would make a significant difference in my wife's well-being and our financial stability. Thank you for your attention and prompt action on this matter.

I own a vacation home listed on Airbnb. My main host can no longer manage the property, so I, as a co-host, need to create a new profile. I am aware all the reviews from the previous host will stay with them. However, I have an upcoming booking in April on the current account. Can I create a new Airbnb account, prepare it, and switch without losing the April booking?

Good evening! I modified my booking to ADD an extra night, and without being informed or directed to make a payment, I was charged €29.49 without understanding why! I want to clarify that my reservation has free cancellation until March 16, and I find it absurd that I have to pay (without even knowing it otherwise I would never have added another night) for adding an extra night of stay!

I made a reservation this morning and paid the deposit. The property owner later informed me that there was a minimum stay requirement of 4 days and asked me to cancel my booking. I explained that I had already booked nonrefundable activities in the area. The owner apologized but I am now out of money due to the cancellation. I am seeking some form of compensation, such as a refund for my activities or a credit on my Airbnb account as I need to find another accommodation.

Hello, I kindly need your assistance. I have sent numerous messages without receiving any feedback, which is quite unusual. When attempting to communicate via live chat, I often encounter difficulties in understanding the responses. I am inquiring about the timeline for the funds transfer related to the recent booking made by Mr. Omar. According to the website, the maximum processing time is 7 days. However, it has been 8 days, and upon verifying with my bank, no transaction seems to have taken place. I would appreciate it if you could kindly address this matter promptly. Your support in resolving this issue would be greatly appreciated. Thank you for your attention to this matter.

Hello Airbnb, This was my first time using Airbnb at the insistence of a friend who took pictures of my old house without my permission to list it on Airbnb. I couldn't find a phone number to reach out to Airbnb for help. My friend, P.S., has been making a lot of money from Airbnb by listing his boat without the necessary licenses. He organizes parties on the boat, which is against the rules. I feel uneasy about this situation and would appreciate it if Airbnb could contact me to discuss further. Gizem Begum C.

My AirBnB reservation got cancelled 20 days prior to my trip, and I was told the refund will take 15 days. I now need to find a new place to stay with $[redacted] less in my account for the new booking. I have booked with AirBnB multiple times without any problems. I am hoping for a refund greater than $[redacted] for this inconvenience. Moreover, I attempted to contact customer service but was on hold for over 20 minutes before giving up. This level of service is disappointing for a loyal customer.

We are currently unable to access our Airbnb booking due to local rain in the Yarramalong Valley. This seems to be a common issue in this area during bad weather. We have paid for our stay until February 14th, and all of our belongings, food, and essentials are at the property. We have been trying urgently to reach out to the host, but they are unresponsive. We need immediate assistance to retrieve our belongings, get a refund for the unused stay, and find alternative accommodation as we are currently stranded.

Today, as my guests arrived, we experienced heavy rain causing leaks from the balcony onto the carpet inside the unit. Due to the wind, we couldn't air the unit properly. This weather is unprecedented for the last 10 years. The guests decided not to stay and requested a refund. I have reached out to the Body Corporate to resolve this issue. Givy was understanding and acknowledged the situation was out of my control due to the unusual weather conditions. Confirmation Code: HMWH2DTSH5.

Hello, I booked a one-night stay with Caroline in Arklow for my partner and myself this coming Saturday, 15.2.20. I later booked a separate stay for Sunday night, 16.2.20. I realized this would result in paying two service charges. Is it possible to change the booking to a two-night stay from 15 to 17 Feb '20 instead of having two separate bookings? Thank you.

We had a 2-night reservation for an entire apartment, but upon arrival, we discovered a beeping fire alarm in one of the bedrooms. We immediately informed the owner, but unfortunately, it was not resolved until 5:30 pm the following day. Due to the interrupted sleep, we decided to leave earlier than planned. The owner offered a 10% refund for one night but nothing for the second night, claiming that the issue was fixed in time for our stay. However, we had already informed them hours earlier of our decision to leave and rearranged our departure. The person who came to fix it indicated that the alarm was not working properly, leaving us feeling unsafe. We are now requesting a full refund.

The vacation rental in Boracay was not accredited, leading to issues upon arrival at the port. We were unfairly delayed while others proceeded. Thanks to a kind lady, we made it to the island. The house lacked a proper lock and even the smart lock was not functional, causing trouble finding the keys. As a traveler who needs cell service for work and leisure, the lack of signal with Globe and Smart sims was frustrating. After a short 15-minute stay due to various problems, we left after an hour. Despite the heavy rain and flooded pathway, the owner refused a partial refund for unused days, insisting on keeping the entire payment.

I recently reserved a room on Airbnb but had issues paying with my debit card. I received an invoice via email from Airbnb with an IBAN for the payment. I made the transfer. After 2 days, Airbnb informed me that the provided bank details were incorrect, and the money will be refunded. They then shared new bank information for the transfer. Can someone verify the authenticity of the property located at Welnastraat, 1096AM, Netherlands, and confirm if it is legitimate and not a scam?

I am curious if property owners who list on AirBnb would be interested in hiring a professional photographer to capture their rental space. I am a retired pro-photographer and believe that high-quality images can significantly impact booking rates and business growth. If there is a contact person at the London office I could connect with, I would appreciate a phone number or email address. Thank you, John.

Hello, I made a reservation and payment for accommodation in Rosebud, Victoria on December 29-30, [redacted]. The host informed me beforehand that she would not be renting out the place but did not cancel the reservation. Despite her promise to refund me due to personal issues, I have not received it after numerous attempts to reach her. I am reaching out for assistance in obtaining my refund. My confirmation code is HM22D9ZKTJ. Thank you, Joel M. [redacted] [redacted]

Good morning, I have sent several emails regarding an issue with my account. My goal was to offer assistance to AirBNB hosts rather than promote third-party products. I apologize if I unintentionally violated any of your policies. I aim to help hosts by improving their property listings and managing on-site hosting tasks. I received emails mentioning that my account is under review. I want to clarify that my intention was to be helpful, not to create any problems. I assure you that I will not use your platform for offering management services going forward. It has been a few days now, and I am still unable to access my account. Could you please assist me with this matter? Sincerely, Julie P. [redacted] [redacted] [redacted]

In Santiago, Dominican Republic, there is an illegal apartment being rented out by your company. Several owners have initiated legal action against the owner of this apartment located in Residencial Sebastian 1, Apartment 4B due to the disruptive behavior of the customers staying there. Over the past year and a half, there have been ongoing issues which have been documented with videos and pictures. Despite previous lack of attention from the owner, legal action is now being pursued. If further details are required, evidence can be provided. The building's policy does not permit such rentals, and recent incidents have included a customer causing damage to a vehicle during the night. Feel free to reach out to me at any time, as the name of your company may soon be in the news as the legal case progresses.

Hello, I am currently waiting on two payouts. One is from money that was sent several months ago and the other is from a recent guest who stayed at my place for 2 months. However, I have not received the money in my account yet, and it should have arrived by now. I recently switched accounts from HSBC to Nationwide, but I don't think that should be the problem since the transfer is usually handled by the banks. My bank suggested requesting a payment trace from the sender. I would appreciate it if you could help me find out where this money is, as it is a significant amount that I need urgently. Thank you in advance. Regards, Calli