AirBnB Customer Service Issues

Dear Sir/Madam, I have a booking for 4 guests in Offenbach am Main from March 6th to March 14th, [redacted] under the name MUKUND PESHAWARIA ([redacted]). I previously made a partial payment using an International Multi-Currency MasterCard. Unfortunately, I had to block that card for security reasons. I now need to pay the remaining balance of €[redacted].13 (INR 54,[redacted].67) before February 20th, [redacted]. However, I am encountering issues with making the payment using different credit cards. Despite multiple attempts over the past four days, I keep receiving an error message when trying to add a new card. I am feeling anxious about securing my booking, and I kindly request your assistance in resolving this payment issue. Please provide a direct web link for me to make the payment at my earliest convenience. Additionally, could you share the Airbnb contact information for direct assistance? I am grateful for your help. Thank you.

Dear Community, We displayed old photos of our apartment and clearly stated in the description that renovations were planned, and the images might not fully represent the final look of the apartment after the refurbishments. One of our guests is now requesting a refund, claiming that the apartment appeared newer in the old photos compared to the updated ones. Although we were transparent about the upcoming changes, the guest is considering legal action to secure a full refund. Can we deny the refund based on the accurate description provided, even though the images were not a true reflection of the current state of the apartment? It's worth mentioning that the new photos showcase the improvements made! Appreciate any insights or advice on how to handle this situation.

I am trying to log in to print my receipt and add a GST number. Unfortunately, I forgot my password. After clicking on the reset password option, I received an email but the link expired quickly. I tried multiple times with the same result. Once, I managed to change my password but encountered an error message right after. I am unable to reset my password and access my account. I urgently need the GST number on the invoice for work reimbursement.

As a landlord utilizing a host to manage your property on Airbnb, you are encountering a challenging situation. The host has accepted a booking without your consent, and their reluctance to cancel it is disrupting your plans for the property. They have failed to communicate crucial details, as the booking is for a short duration with maximum occupancy, limiting your ability to earn income from longer-term rentals. The host's shift to direct booking online without your consent adds to the complexity. Their focus on maintaining a "super host badge" complicates the matter. You are rightfully seeking guidance on canceling the booking and the implications of severing ties with the host. These circumstances require immediate attention and careful consideration to protect your interests as a landlord.

My guest and I need to cancel our upcoming reservation due to unforeseen weather conditions. I am unable to cancel without facing a penalty, and while my guest is attempting to cancel, the system is not updating accordingly. Despite having a strict cancellation policy, I am willing to provide a full refund to them. It has been challenging to facilitate this process. I have assured my guest that I am prepared to utilize alternative methods such as PayPal or Venmo to issue the refund if necessary. It seems unnecessarily complicated and restrictive to cancel and refund when both parties have agreed to the terms.

I attempted to create a new account for my son last night. However, we discovered he already had an existing account with your service. While he was submitting his photo ID on his phone, the old account unexpectedly appeared on the screen. Assuming it was the new account, we proceeded to book accommodation in Kirra on the Gold Coast for March 27th. Unfortunately, we realized later that it was the wrong account linked to an outdated email address no longer in use. Uncertain if the booking was successful or paid for as we haven't received any confirmations. To rectify this, please contact me, Lorei T., at [redacted] on behalf of my son, Jake T., who is unavailable today. His email is [redacted]

Dear Customer Service, I am writing to request assistance with crediting my account with $44. My sister, Elizabeth, invited me via email to view a property she booked for our holiday. When I tried to view it, I had to sign up as a new member. Despite this, the system did not acknowledge me as a new member and said I was already registered. It seems there was an issue with the invitation process. I joined using the email [redacted] Any help in crediting this amount to my account would be greatly appreciated. Thank you, Louise Bocxe

Hello, I am seeking assistance regarding my recent booking. I reserved an Airbnb in London from Sunday, February 2nd, to Sunday, February 16th. Upon arrival on Sunday, I experienced extreme noise disturbances, which led to a sleepless night. Subsequently, I decided to leave on Monday morning due to the lack of rest. I need to ensure I am well-rested as I am new at my job in London and cannot risk another sleepless night. I have tried to communicate with the host, explaining my situation and requesting a refund for the remaining days. Unfortunately, I have not received a response from her regarding this matter. I kindly ask for guidance on how to proceed from this point onwards. What are the recommended steps to resolve this issue? Thank you for your help. Best regards, Ella

Hello, I am experiencing difficulty accessing my account. I have forgotten my password and struggle to reset it due to changing my phone number. Your security process heavily relies on phone numbers, which poses a challenge as I frequently change mine, and the listed numbers are no longer in use. As a result, I cannot access my account or reset my password. I would appreciate assistance in resolving this frustrating situation. Thank you.

Hello, I might have to cancel my upcoming booking with Reservation code HMAP4EHNJH due to potential flooding. I have reached out to our host who mentioned there won't be a cancellation fee with them, but I am uncertain about any fees from AirBNB since the cancellation is close to the arrival date. I am currently waiting for a response from another AirBNB host I contacted last night to confirm their availability and bed arrangements. I am wondering if AirBNB will apply a cancellation fee in this situation.

On Tuesday, February 4th, I attempted to reserve accommodation through AirBnB. The website prompted me to update my identification details, which led to various issues. Despite encountering problems, I managed to obtain a booking ID HMJKH5TMHY for the property "Comfort, Convenience Blue Mountains" in Blaxland for April 7th to 14th. After resolving my ID issues, I revisited the site only to find that the selected dates were no longer available. My attempts to reach out to the host via message were unsuccessful. As a result, I am unsure if my booking was successful and if I should continue my search. Any assistance would be greatly appreciated. Thank you. Ellen R.

I had reservations in JP from 2/9-2/11 which I just cancelled due to the coronavirus outbreak in China. Despite government advice against traveling, my host is insisting on charging a cancellation fee. I am hoping Airbnb can consider waiving this fee given the circumstances. It's a necessary precaution as I could also potentially be carrying the virus coming from China. I have family members who have recently returned from Wuhan, which further highlights the risks involved. I can be contacted through my email at [redacted] or phone number at [redacted] [redacted]. Thank you for understanding.

Hello, I am reaching out as I did not receive a response from the support team. Upon checking in, I found the kitchen to be very dirty, lacking basic necessities like toilet paper and trash bags in the apartment. There were cracks on the walls, a curtain propped up in the bedroom corner, moldy doors, stained bedsheets, and silverfish present. I feel misled by the advertisement and am requesting to cancel my reservation. I would like to choose another accommodation and cover any price difference. Your cooperation is appreciated.

I had a disturbing experience with one of my Airbnb guests who mishandled a delicate situation involving a hate crime. The guests shared their Airbnb status with the perpetrator instead of contacting me or the authorities. This led to a troubling interaction with the criminal and a negative review that impacted my future bookings. Despite being refunded for their early departure, their actions caused me to lose my apartment, jeopardizing my long-standing positive hosting record. As an early Airbnb host with a decade of successful hosting across multiple homes, I am now seeking assistance from a senior female customer service representative to help me feel comfortable rejoining the Airbnb community. Thank you for your support. - Kiovanna

I need assistance with reconciling charges on our company credit card statement from AIR BNB. There are two credits and two charges, but I lack the necessary support to match them. The credits surpass the charges, and I cannot identify who made the reservations as I only have the charge details from the statement, which include currency conversion but no additional information. Can you help me locate these charges based on the dates, amounts, and the credit card used?

I made a reservation and paid for one night's accommodation for $[redacted].29. However, the host contacted me later requesting more money due to an additional surcharge for single-night stays. I expressed my concern as I believed the initial payment was for the total stay. The host then suggested I cancel if I was unhappy, so I found alternative accommodation. Unfortunately, if I cancel now, I will lose the payment for one night. Despite requesting the host to cancel per her suggestion, she doesn't want to lose money. The situation is unacceptable as I assumed the total amount paid covered the entire stay as indicated during booking. I kindly ask for a refund of the total booking amount and for measures to prevent this practice by the host in the future.

Hello, I am Philippe Coté. I made a reservation on your website yesterday, February 5th, for Studio Pescador in Puerto Vallarta for the period of December 31, [redacted], to March 1st, [redacted]. I completed all the required payment and identification information. After 24 hours, Airbnb contacted us, mentioning they did not receive confirmation from Jose Pablo. Today, we attempted to find the studio on the listings to rebook for the same period but noticed the dates appear to be already reserved. Can you please verify our reservation status and let me know when the studio will be available again on your listing?

I have contacted the Airbnb host in Cortina D'Ampezzo, Italy twice via email. After the first email, I received a PayPal confirmation for the deposit request. I awaited processing confirmations for over a week, assuming the host might be on vacation. Unfortunately, I received no response. Following my second email, the host raised the price. Still, there has been no communication from them. How would you recommend I proceed in this situation? Any advice would be greatly appreciated. Thank you. - L.

Hello, this is Sunil Vijan from Mumbai, India. I have a residential property in a prime location in Chembur measuring around [redacted] sq. ft. approximately that I need to lease out promptly. It's a row house on a corner plot, and construction is progressing on a 4-lane road on both sides that will connect to highways in the near future. Kindly contact me at [redacted] to schedule a site visit and discuss a potential business arrangement. I would appreciate a prompt response. Thank you and Best Regards.

Hello, I am reaching out because my wife received an email from Airbnb Community Support earlier today, stating that we have been removed from Airbnb. The reason given was supposedly due to fake or fraudulent inventory, and it was labeled as the final decision. We initially signed up using a link provided by a family member. Our villa has been listed on Owners Direct for the past 2 years. We are puzzled as to how this conclusion was reached so swiftly without any thorough investigation. We attempted to upload our ID (passport) last night, but it was not accepted. This situation feels very severe, and we would appreciate some guidance on how to proceed. Our account is registered under the email address [redacted]