AirBnB Customer Service Issues

Hello, I am reaching out regarding a refund inquiry. I have yet to see the refund of Rs 19,[redacted].23 from PayU reflected in my bank account. I'd like to provide context for this request: I booked accommodation near Drimnadh in Dublin, Ireland for 10 days. After realizing the listing was mistakenly placed on Airbnb and that the accommodation was designated for females only, the host messaged me to cancel the reservation. Upon initiating the cancellation through the Airbnb website, I confirmed that the host had indeed cancelled the booking. The last communication received was an email confirming this cancellation. I used a Standard Chartered Bank debit card (under the account holder Vaibhav S Bhardwaj) for the payment transaction. The original Airbnb account, registered via Facebook using email [redacted], is in the name of Seshagiri Rao with a registered mobile number +91 [redacted]. I kindly ask for prompt assistance regarding the refund process to be a priority. Your swift attention to this matter and expedited refund processing would be greatly appreciated.

I have encountered an urgent situation on the last day of my vacation in Israel. I am currently staying in a room in Haifa that I booked for four nights (Reservation code: HMAPA2RBYB). My host is asking me to vacate the premises two hours before the scheduled end of my stay, citing her discomfort with me as the reason. She has mentioned contacting the necessary channels regarding a refund for the final night. Due to the host's sudden request, I am in a difficult position as I cannot access my Airbnb account using my AT&T cell phone, which does not have service in Israel. Public transportation is limited due to Shabbath observance, leaving me uncertain about finding alternative accommodations. I urgently require assistance in resolving this matter to avoid any unnecessary complications, especially involving local authorities. Your prompt attention via email or phone (+[redacted]7 03) would be greatly appreciated. Thank you for your understanding. Andrei Khrenov, Tax Specialist.

Upon arriving at our destination yesterday, we encountered several issues: 1) The doors to the outside balconies do not lock, posing a security concern. 2) There is loud construction noise outside our balconies, not disclosed in the listing, despite being told it was on hold upon arrival. 3) The roofdeck jacuzzi, a selling point, is not in good working condition, is unclean, and lacks privacy due to its view of ongoing construction. 4) The washer and dryer room is moldy to the extent of being a potential health hazard, rendering it unusable.

We are currently staying in Durban and had made a booking at Seesig Stay in Glenmore Port Edward, South Africa for a 5-night stay with 9 individuals. Unfortunately, upon arrival, we were disappointed to find that the accommodation was not clean as advertised. There was dust and dirt everywhere, which is especially concerning for our family members with asthma. To our dismay, there was also a lack of water on the property, which was not communicated to us prior to check-in. The host suggested we get water from a garage down the road, which is inconvenient and not what we expected. The unhygienic conditions, including a dirty shower and toilets filled with toilet paper and a strong urine odor, are unacceptable. Some of our group had to seek alternative accommodation at a nearby BnB due to these issues. We have reached out to Airbnb for assistance but have not received a satisfactory response. We urgently require alternative arrangements to be made as we cannot stay in these conditions for the duration of our booking. If a refund is possible, please inform us promptly so we can relocate. We are hopeful for a swift resolution to this situation.

I recently posted about an issue with my Airbnb rental that my father reported on my behalf while I was in London. The place was not as advertised, messy, and I couldn't reach Airbnb due to inactive phone. My father spoke to a helpful representative who advised moving out and documenting the state of the room. Despite my efforts to contact Airbnb, I wasn't able to make a claim for the cost difference. This led to a disrupted trip, expensive last-minute hostels, and wasted time finding accommodation. Airbnb washed their hands of the case, but I feel they share responsibility for lack of host vetting. Disappointed with Airbnb's handling of the situation, it soured my experience with them. My parents are now hesitant about using Airbnb for their upcoming trip to the US.

I made a reservation at Alila Bangsar on 17th December [redacted], and my booking was confirmed. However, I have not received any check-in details for today, and it's already 3 pm. I have tried to reach out to the host, but have not received a response. I also texted Airbnb support, but no one has replied to my inquiries yet. My card has been charged, and I have the booking confirmation code. How is it possible that one of the hosts claims they do not have my booking details? This situation is truly frustrating.

Dear Airbnb Support, My name is Ronak Majd, and I am a member with the email address [redacted] Recently, my Airbnb account was locked and then removed due to concerns of fraudulent activity related to reservation HMN4NNS2DXY. I am unsure of the reason for this action as I have always abided by the community guidelines. I have invested time in recommending Airbnb to friends and even referred them to become hosts, expecting to receive referral payments. However, with my account now removed, I am unable to claim these earnings. This experience has left me feeling disheartened and has shaken my trust in Airbnb. I kindly request a thorough review of my account to address this issue. If needed, I would appreciate the opportunity to discuss this matter further with a representative. Thank you for your attention to this matter. I eagerly await your response.

The information provided in the advertisement was inaccurate and misleading. For example, it claimed to be a 5-minute walk to the beach, but it turned out to be a 30-minute hike. Furthermore, upon reaching the beach, we discovered it was private, not as advertised. Additionally, the initial advertisement in April mentioned a 10-minute bus ride to the city, yet it actually takes over an hour or a $[redacted] taxi ride each way. The location is hard for taxis to find, especially at night, limiting our ability to go out. Unexpected costs for groceries due to limited accessibility were not mentioned in the ad. The noise from ongoing construction, barking dogs, and crowing roosters made it challenging to relax, sleep, or enjoy a quiet evening. These factors have made our vacation disappointing and stressful, despite looking forward to a peaceful getaway after years of hard work. We are currently waiting to speak with the host to address these issues in hopes of finding a resolution within the 24-hour timeline as per the rules.

From January 3rd to January 6th, I rented an Airbnb house in Pittington, Durham. The quoted price was for the whole house with 3 bedrooms for 6 people, even though it was just my wife, myself, and our dog. My son and grandson stayed for 2 nights, and now I've been asked to pay £88 for my son's stay. The host already charged extra for cleaning and my dog, despite the listing being dog-friendly. I misunderstood the rental was per bed, not person; my wife and I used separate beds, and my son and grandson used the others. Although I mentioned the extra guests, it seems to have been missed as I'm having trouble accessing the website. I don't think I should have to pay for three extra beds when the listing states it sleeps 6. Thank you.

Hello Airbnb Support, I need assistance with our listing's low views and lack of bookings or inquiries. Despite reaching out in August and multiple follow-ups, we have not received a response. We have already taken several steps such as having professional photos, updating listing details regularly, maintaining an updated calendar, adjusting pricing, providing a detailed description, and receiving positive guest reviews. We are worried about the lack of activity. Could you please suggest any solutions or insights from Airbnb's side to improve our account or listing performance?

Hello Airbnb support, I need assistance with our low listing views and lack of bookings or inquiries. Since reaching out in August, we have not received any response despite numerous contact attempts. We have followed general recommendations such as having professional photos, updating the listing regularly, keeping the calendar current, adjusting pricing daily, providing a detailed description, and receiving positive reviews from previous guests. Could Airbnb provide any solutions from your end to address these issues with our account or listing?

I was trying to book my Airbnb for this weekend when the app suddenly redirected me from the payment page back to the explore page, and the price increased by $9. I simply clicked the confirm booking button to finalize the one-night booking. When I revisited the booking, I noticed the price had gone up by $9. I have a screenshot of the initial pricing and the current higher price listed in my booking. I would appreciate it if the original price could be honored.

I have a reservation from February 1 to March 1 in Chicxulub Puerto with reservation code HMACKDAX53. I recently discovered that the actual location of the apartment differs from the one displayed on Airbnb's map. As a retired couple, we were hoping for a place closer to the city center, public transportation, and supermarkets. However, the new location is quite remote, requiring us to rely on taxis to move around. Due to this misrepresentation, we would like to cancel our reservation. The host must take responsibility for the inaccurate advertising of their apartment. Thank you. D.

I am experiencing issues with the IOS mobile app while trying to book a stay for me and my family. When I called the support number, the call was disconnected after the automated prompts. I then attempted to use the live chat for assistance but was prompted to provide credit card information, which I found unnecessary and frustrating. It is disappointing to encounter this obstacle when all I need is help with the app functionality. I hope the issue can be resolved without compromising personal information needlessly.

I am feeling extremely frustrated about my recent experience with Airbnb. After sending payment, I have been unable to complete the last step of booking due to a technical issue on the app. The system shows my booking as confirmed, but there seems to be confusion as someone else may have booked the same accommodation. I am now left without a place to stay and out $[redacted] with no resolution in sight. I urgently need either a confirmed booking or a refund to address this situation as soon as possible. The lack of available options for this entire month is adding to my stress and disappointment.

I recently hosted my first family through Airbnb, but I encountered some troubling issues upon my return. While I was away, I received numerous phone calls from people across the country claiming they had rented my place and were wondering where I was. Some even mentioned being outside with a 3-month-old baby. This was not at all what I expected from my Airbnb experience. Upon trying to access my account, I was prompted to reset my password multiple times without success. When I called the help line, they were unable to assist me without knowledge of my payment plan, which I couldn't access due to the password issue. I repeatedly requested to speak to a supervisor but was denied without providing the payment information. This has left me unable to access my account, receive assistance, or speak with someone in authority. I have also not received payment, which worries me about potential fraud or unauthorized access to my account. I am seeking help and clarification regarding the calls I received while I was away.

Upon arriving at our AirBnB rental, we discovered that it was unlocked and unclean. Evidence suggested that someone had been there recently, but the place was dirty with dishes, pans, and garbage left neglected. The kitchen and bathrooms were messy, linens unwashed, and there were wet towels on the floor. To top it off, my 17-year-old found cannabis on the premises. Despite trying to contact the host to address these issues, she refused to respond to calls. We took matters into our own hands and cleaned the entire house before our two-night stay. Upon leaving, we made sure to leave the place in a much better condition than we found it.

I made a reservation with your company for a bachelor party trip to Nashville, which unfortunately had to be cancelled due to the bachelor's work schedule change. As a college student, I had fronted over $[redacted] for the accommodation, hoping to split the cost with others. The bachelor, Sam, a cop in Michigan, had his shift altered, making it impossible for him to join until Saturday. Sam's limited time off before his wedding made rescheduling impossible. Upon cancelling, I was only refunded $[redacted], despite requesting the remaining $[redacted] from the host, Grant, who declined. As a first-time customer, I am frustrated that my money is being withheld due to unforeseen circumstances. I hope for a fair resolution to this situation.

I had arranged for Jeremiah to stay at my house starting tonight for a week, and he had already paid. Initially, I offered him the spare annex, but later had to retract the offer because we all need to use the annex shower room due to ongoing renovations in the main one next week. Despite assuring him that he can come and go as he pleases while only occupying his room, Jeremiah has now decided to stay for only one night instead of the whole week. Our messages have gotten confusing on both ends. I am not willing to give him a refund as the room could have been booked by others and I had already prepared it by removing items from the bathroom cupboards. It feels like a lot of wasted effort on my part. Is it too late for him to expect a refund now?

Jeremiah was supposed to stay at my house from tonight for a week and had already paid. Initially, I offered him our spare annex, but later had to retract the offer as we all needed to use the annex shower-room, not just him, due to ongoing alterations. Despite assuring him he could come and go as he pleases as long as he stays in his room, Jeremiah decided to only stay for one night instead of the entire week. The communication on both ends got confused. I am not inclined to offer a refund as I could have accommodated other guests, and I had already prepared his room by removing items from the bathroom cupboards that are being taken out. This work was done thinking of setting up the spare room. I believe it is now too late for him to ask for a refund.