AirBnB Customer Service Issues

I didn't receive a response to my email inquiry from yesterday. This is my first time hosting, and it seems like I might be losing money even after investing a lot of time into my Airbnb listing. One guest checked in yesterday, but the payout was very small after considering my costs. Unfortunately, the second guest canceled so close to check-in that I couldn't find a replacement due to my strict cancelation policy. I'm eager to understand when I will receive the 50% payout according to your policy, considering yesterday was the check-in date. Additionally, I had to pay an extra $[redacted] to secure the ability to use this resort week for myself later. I hope to continue working with Airbnb in the future, but I need a response to this matter, please.

I uploaded my ID for verification but got locked out of my account due to password issues. Despite changing my password multiple times, I am still unable to log in and complete the 'I’m not a robot' test. I urgently need access to my account to receive updates on an upcoming booking.

During our upcoming trip to Orange NSW in January, we are worried about potential road closures due to nearby bushfires. The host reassured us that we would receive a full refund if we needed to cancel up to 5 days before check-in. However, our concern lies within the 5-day window. We are aware that Airbnb offers full refunds in exceptional situations. We seek clarification on whether this policy would apply if road closures occur in January, guaranteeing a full refund of the entire cost for our 5-night stay. Thank you, K. Evans

We arrived at the accommodation we booked some time ago. Unfortunately, the place is extremely dirty, untidy, and disorganized. The bedding seems unwashed, bathrooms are dirty, and the furniture is stained. The owner plans to clean it at 3:00 pm, even though the check-in time is 12:00 pm. Our reservation number is HMACBEYAAR APT 13, located at [redacted] North Steyne Blue Horizon in Manly, NSW [redacted]. Due to the misrepresented condition of the property, we will not be staying here and request a full refund. We booked with trust, but the reality does not align with our expectations.

I am extremely disappointed with Airbnb! While communicating via email with "Help Support," an agent took action without informing me. I am deaf, with the additional challenge of Parkinson's disease. The reservation in Brussels was cancelled last Friday, unbeknownst to me, and I only found out from my bank yesterday. The agent refuses to respond to my inquiries. I contacted Airbnb customer service in the US and spoke with Albert, who falsely claimed my reservation was cancelled due to insufficient funds. This is incorrect. I am currently stranded in Paris with no communication from Airbnb, just misleading information. I am determined to take legal action against this injustice. Where is the proper customer service? I am extremely upset and have more to share.

I've had an issue with my booking being cancelled, even though I still want it. The host suggested I reach out to Airbnb, so that's what I'm doing now. My booking confirmation code is HMARSPK448, and it was cancelled because Airbnb couldn't process the second balance payment. I had some email delivery problems during that period and only noticed the pending payment later on. When I informed the host, she confirmed the booking was still active at the time. There were sufficient funds in my bank account to cover the payment, but I recently moved and updated my address with the bank. However, my account details remain the same. I've updated my bank card address on my Airbnb profile now. I would appreciate assistance in reinstating my booking and making the payment.

I recently signed up on Airbnb UK using my computer. My wife is taking care of the hosting responsibilities, and the payment information has been entered under her name. We received a notification from Airbnb stating that the initial 1 cent payment couldn't go through due to a verification issue. Even though I used my email, would there be any problem with having my wife's details as the designated recipient of all booking payments? We don't share a bank account, which could potentially simplify things. Thank you, Julian E.

I recently received confirmation from Airbnb regarding our first guest's booking for 10 nights. We were expecting them to pay £52 a night, which includes a 20% discount from our original £65 rate in January. Surprisingly, the guest is only paying £42 a night, with an additional £10 per night discount. I'm wondering if Airbnb is now deducting their fee from the host's earnings, as I believed the guest paid the Airbnb booking fee separately. Thank you. - Julian E.

I need assistance recovering my deposit from a host unable to accommodate my reservation dates. Despite communication with AIRB&B, they closed the case involving reservation # HMAC2ZENPC. To address this, I updated my password and accessed the account linked to [redacted] email. Following instructions, I contacted the Paris host to request a refund of my deposit. Your help in facilitating the return of the deposit would be greatly appreciated. Thank you.

Hello, I am requesting a refund for the service fee that was charged to me. I made a reservation on Airbnb, but unfortunately, the host canceled. Hastily, I rebooked a place without properly researching its location, only to find out it was too far from my desired area. Subsequently, I canceled that booking and found another Airbnb closer to my preferred location. Could you kindly consider my situation, as I had to rebook due to the host cancellation, and process a refund for the service fee? Thank you, Pamela

Airbnb incorrectly listed my property in the wrong county, causing them to remit development taxes on my behalf. However, I am actually responsible for remitting taxes in the correct county where my property is located. I have been paying taxes for over a year and feel like I am being double taxed. I require a record or proof from Airbnb showing the taxes they remitted on my behalf so I can contact the incorrect county to recover the funds.

Hello, I resumed hosting around 10 days ago and recently updated my payout details. Following a confirmation email dated 13/12/[redacted], I was informed that the verification process would take approximately 2 business days. Despite having three guests check in and out, I have yet to receive any payments. Kindly provide an update on the status of my payments and when I can anticipate receiving them. Thank you, Elodie Camprasse

Hola, necesito ayuda con Airbnb. Tenemos muchas preguntas, ya que somos nuevos en esto. Nos gustaría saber cómo modificar el modo de pago para que sea directamente en el hotel. También necesitamos ayuda para ofrecer nuestras otras habitaciones, ya que solo aparece la suite. Agradecemos su atención y esperamos su ayuda.

I previously contacted Airbnb about a credit card charge of RM1913.76 even though I had canceled the booking months ago due to lack of host response. After speaking with an Airbnb representative who said the card was not charged, I now see on my latest credit card statement that I was charged twice for a total of RM3827.52. I am requesting a refund to be processed back onto my credit card account.

We made a reservation for the 23rd to the 27th. Upon arrival on the 23rd evening, we decided not to stay as the location did not match the description given. The amenities were not as close as stated and the area was not safe without the private parking promised. We felt uncomfortable and decided not to check in. We are seeking a full refund, but the host is reluctant to do so to avoid affecting their AirBNB status. Any help would be appreciated.

I am extremely concerned after discovering a well-known Airbnb host named David Peterson engaging in fraudulent activities with a group of four individuals. They are processing fraudulent credit cards, booking fake reservations, and depositing money into multiple accounts for their financial benefit. David Peterson's contact information is ppete33027@[redacted] and his address is [redacted] NW 2nd Ave, Fort Lauderdale, FL [redacted]. Gregory Grisset and Lastarya Tucker are also involved, with Lastarya Tucker potentially engaging in adult content online. They operate a brothel in the rented middle room with drug users coming and going. David Peterson's alleged phone number is [redacted]. I, Anthony Shaw, have witnessed these activities over the past three months while staying as a live-in caretaker.

My family of seven, including three seniors, planned a trip to Puri from January 5th to 8th, [redacted]. Unfortunately, my daughter's semester exams were rescheduled due to protests in the state, coinciding with our trip dates. We can't leave her alone and had to cancel. We are new to Airbnb and hope for a full refund considering the circumstances. We've faced losses from canceled air tickets as well. We look forward to future plans but appreciate your understanding and assistance with this refund request.

Hello, I reached out to Jessica to rent her Charming Queen Creek Casita in Queen Creek, AZ. Initially, I mentioned that I had dogs when I messaged her to book. After accepting my reservation, Jessica inquired further about my dogs. Now she has informed me that she is unwilling to rent to me and is requesting that I cancel, with a 50% penalty. She is not willing to cancel from her end. Can someone please advise me on how to receive a complete refund for this booking?

I need to update my contact information to log in. I recently moved to Nepal from South Africa. I got a new phone and forgot my password. When I tried to reset it, I couldn't receive the confirmation code on my South African number. I need assistance to change my phone number to +[redacted][redacted]. Thank you.

Upon logging into the site from a new location, I was prompted for verification due to the change in my location. The option was to verify via text or a phone call with a number that had to be new within the last two weeks. As my phone number did not meet this requirement, I opted for text verification. However, I was sent a code to an outdated number despite not being able to update it with my current contact information. This has left me unable to access my account when I urgently require accommodations.