AirBnB Customer Service Issues

I have made a reservation for a house with Reservation no. HMAE4F2J5H. The booking was made in US dollars, but the daily rate was not specified in US dollars when I made the reservation. I was surprised to see the charges in US dollars since it is an Australian booking made by an Australian for a house in Australia. My bank also charged me an international fee. The discrepancy in currency has led me to pay almost double the quoted price. The host acknowledges the overpayment and has agreed to refund the difference. I kindly request the reimbursement of the excess amount back to my account. Regards, Judy

My boiler is currently out of order at my property. I've scheduled a visit from an engineer for Wednesday evening this week. I'm uncertain if it will be repaired before my guests arrive on Friday. I've informed my guests about the situation and offered them the option to find alternative accommodation in case the problem persists. They are concerned about the uncertainty and have requested to cancel their booking. I'm looking to refund them in full and hoping to avoid any penalty charges associated with this issue.

Hello, I have a confirmation code: HMSXT99AN3. We had our appointment, but the place looks very different from the pictures displayed: 1. It is not child-friendly (stated there's an elevator, but it doesn't reach the ground level). 2. Uncomfortable furniture that doesn't suit hosting. 3. Feeling unsafe. 4. The shower's water temperature fluctuates unpredictably from hot to cold. This accommodation does not deliver on its promises and is not suitable for hosting a family. I would like to make a change as soon as possible. Thank you, Vicky

I agreed to change my trip on Thursday. The dates were updated to 12/12-12/13, leading to a refund that I accepted. However, my account was charged $[redacted].50 while my receipt from AIRBNB shows the correct charge should be $[redacted].66. The host directed me to contact AIRBNB about the charges. I kindly request that my account be corrected promptly. Thank you.

Hello, I've been attempting to make a reservation at EMiyo Home @ Cempaka Ipoh, however, the system has been unable to process my debit card payment since last night. I also tried adding my card to the system without success. Could you please help me with this issue? Additionally, I'm interested in selecting the non-refundable option during payment, but despite choosing this, it seems the payment mode remains refundable with a higher price. I'm eagerly awaiting your response. Thank you.

I attempted to cancel and get a refund for the last 10 days of a 2-month booking, but the website indicated I would be charged $[redacted] instead. I have already discussed the cancellation with the host, who is agreeable to it. The property in question is located at [redacted] N Fife, Tacoma, WA [redacted], and our original reservation was from October 14th to December 31st. I am requesting to adjust the check-out date to December 21st and receive a refund for the remaining 10 days. I informed the host of this change on December 14th, giving a one-week notice.

Hello, I am reaching out because I encountered an issue while trying to make a reservation on Airbnb for December 20th. Upon entering my payment information, I received a notification from Airbnb requesting proof of my identity, putting the payment on hold. I submitted my passport photo as requested and was informed that within 24 hours, I would receive confirmation on the status of my reservation, which was temporarily on hold. Mysterious circumstances caused me to believe the initial payment hadn't gone through, prompting me to book another place for the same dates. It later became evident that both bookings were successful, leaving me unable to cancel without a 50% refund penalty. Given the confusion surrounding the verification process, which resulted in back-to-back bookings, I kindly ask for a full refund of $[redacted] USD for the second reservation. On Airbnb, my name is Lea Burri, and the reservations in question are for December 20th to 26th, [redacted], with hosts Juan Carlos and Mirco and Tamara. I believe it's unjust not to receive a full refund, especially since I tried to cancel immediately after the error. I am disheartened by this experience, considering my long history as an Airbnb user and former host. I hope for your understanding and a fair resolution to this matter. Wishing you a wonderful Christmas holiday. Lea

I booked a night at the Clarendon hotel and am still staying there. When I went to renew my keys after making another reservation due to oversleeping, the staff informed me that I did not need to make a new reservation as I was already registered to stay until the next morning. They kindly suggested I contact them to cancel the duplicate reservation without any issue. I would like to ensure I am not charged for two nights or for an extra room when I am only using one. I have already paid for yesterday and today, so I only require one room reservation. Thank you for your assistance in resolving this matter.

Hello, I am writing to express my disappointment with the recent cancellation of our stay in Reading. My boyfriend used my referral code to book a weekend stay on the 21st - 22nd of December, but the host suddenly canceled our reservation without any prior notice. This has caused us inconvenience as we have already made travel arrangements and plans for this weekend. We are frustrated by the lack of communication and explanation for the cancellation. Despite our efforts to contact the host, we have not received a response. Adding to our frustration, we discovered that our original booking is still available for the same dates, which feels like a disregard for us as customers. We hope to hear from you soon to address this issue and find a resolution.

Hello, I have a reservation with Airbnb in Kuala Lumpur with confirmation code HMSY4S99R8. My Airbnb account was linked to Facebook, so the guest name on the reservation shows as 'Kamna Sahni', but my official name is 'Kamna Bhagwani' due to a name change after marriage. This change has not been updated in my passport yet. I kindly request to resend my itinerary with my correct name 'Kamna Bhagwani' as it appears on my passport. Thank you.

Hello, I attempted to reserve a 2-bedroom apartment on 6.12.[redacted], but my request was declined. Although I paid ₹[redacted].50, I received a message from Airbnb stating that a refund had been initiated for reservation code HMAJF8M3X3 for the spacious 2-bedroom apartment. The email mentioned that the refund would be processed within 10 days. Despite this timeframe passing, I have not seen the refund reflected in my account. I kindly ask for your assistance in resolving this matter promptly. Thank you.

Hello, I am Masud. My cousin booked an apartment on Airbnb in Malaysia. They charged his account but did not confirm the booking. The next day, the booking was canceled. It has been 1.5 months, and he still hasn't received a refund. Airbnb emailed him saying they would refund within 7 business days, but he hasn't received it yet. Despite emailing them, there has been no response. This situation is disappointing. Airbnb is known for booking reliability. Will they refund the money as promised?

I recently tried to book through Airbnb, but they requested a photo verification. The problem is the picture on my account is 40 years old and doesn't look like me anymore. I've made the initial payment through PayPal, but I can't complete the booking without the photo verification they need.

Hello, I hope you're having a good day! I'm feeling quite upset at the moment. I made a reservation for a long-term stay on Airbnb after carefully selecting a place that offered a peaceful environment near the beach with good internet connectivity. Despite finding cheaper options, I settled on a listing that cost me $[redacted] for 29 days. Upon arriving, I discovered that the accommodation did not match its description. The listing advertised a private bungalow, but in reality, it lacks privacy with noisy neighbors close by. The thin walls offer no sound insulation, making it challenging to work peacefully. I regret not choosing another property that required passing through the host's apartment, priced at $[redacted], which now seems more appealing with proper walls. Moreover, the neighbors' use of kerosene for cooking results in unpleasant odors in my room. I am dismayed by the host's refusal to refund or change the booking, citing their own policy. This situation is incredibly unfair, especially considering my health conditions as an asthma and cancer survivor. I implore for assistance in resolving this distressing ordeal.

Dear all, I need some assistance. I recently booked a long-term stay on Airbnb, hoping for a peaceful place near the beach with good internet. However, the reality doesn't match the description. The place is listed as a private bungalow, but it's far from private due to thin walls where I can hear my noisy neighbors all the time. The host refuses a refund citing their policy, leaving me feeling cramped and overwhelmed. Given health issues, including asthma and being a cancer survivor, the situation is distressing. I'm desperate for a solution as this was all the money I had for the month. Any advice or help would be greatly appreciated. Thank you.

Hello, I hope you're doing well. I am in distress. I made a reservation through Airbnb for a long-term stay. I invested a lot of time and effort in selecting a serene place close to the beach with reliable internet. Despite finding cheaper options, I chose a listing for $[redacted] for 29 days. However, upon arrival, the place doesn't match the description! I feel devastated. The host refuses a refund citing their own policy. It seems unjust! The listing was described as a private bungalow, but in reality, it lacks privacy. My neighbors are extremely loud, and the thin walls offer no sound insulation. This was meant to be my tranquil workspace surrounded by nature, but instead, I'm feeling suffocated. I passed on a nicer place due to accessibility issues, but now it seems far more appealing for $[redacted] with proper walls. Moreover, the neighbors use kerosene for cooking, causing discomfort in my room. I'm distraught and anxious. How is it reasonable to deny a refund or relocation when the actual place fails to meet expectations? Do long-term guests not deserve similar rights as short-term ones? This situation feels terribly unfair. I have health concerns as an asthma and cancer survivor, seeking solace from pollution in Barcelona. I urgently need a peaceful environment, but I'm now overwhelmed. Despite my attempts to address this with the host, they dismiss my complaints and insist on upholding their policy, leaving me feeling unsafe. I implore for assistance as this experience is taking a toll on my well-being.

Hello, hope you are doing well. I am feeling very upset. I made a long-term booking on Airbnb after many days of searching for the perfect peaceful place near the beach with good internet. I had cheaper options than the one I chose for $[redacted] for 29 days. However, upon arrival, the place does not match its description at all. It was listed as a private bungalow, but it is far from private; I can hear my loud neighbors word for word as if they are in the same room due to the thin walls. This environment is not conducive to the work environment I needed. I regret not choosing another place that required walking through the host's apartment to access it, which now seems like a better option priced at $[redacted] with proper walls. Additionally, the neighbors cooking with kerosene is affecting my health, especially as an individual with asthma and a history of cancer. The host is refusing a refund, citing his own policies, leaving me feeling trapped. I am also feeling unsafe due to unsettling interactions with the check-in person and suspicious behavior from nearby neighbors. I urgently need assistance in obtaining a full refund to relocate to a safer and more suitable accommodation. I appreciate any help in this matter.

After checking out of the rental apartment, the owner claimed I caused damage and requested 35EU for it. I refused to pay. I received a message from Airbnb stating the matter was settled. Does this indicate that you informed the owner that I do not need to pay? I am also looking to leave a review for the apartment but am unable to locate the email thread necessary for submitting the review. Can you please provide instructions on how to log in and post my feedback?

I have reviewed my information numerous times and would appreciate speaking with a live representative to clarify the experience we provide and ensure the wording meets your requirements. The host and cohost share one account. I am eager to resolve these issues promptly. I submitted the original weeks ago and want to revise it to meet your standards. Can you please contact me at the following numbers: Work - [redacted], Personal Cell - [redacted]. I appreciate your help in advance! Thank you.

I am currently preparing to depart from Sydney to Wentworth Falls in the Blue Mountains. There are fires active in the vicinity of Wentworth Falls, with high temperatures and dry conditions predicted for the next two days, putting the area on alert. Despite my concerns, the host has reassured me that everything is safe, with no smoke haze, and that all activities are continuing as usual. Nonetheless, I find myself in a dilemma about whether to proceed with my trip. In case I decide to cancel my reservation for the two-night stay, I would like to inquire about the possibility of receiving a reimbursement.