AirBnB Customer Service Issues

I made a reservation at an Airbnb in Moama, Australia, attracted by the promise of a pool on the property. Upon arrival, the pool was in extremely poor condition, with the bottom practically invisible due to dirt. Despite the owner's assurance of its readiness, the pool didn't even have a pump when someone tried to clean it. To my surprise, recent reviews mentioned a beautiful pool, which implies false advertising as it seemed neglected for months. It's crucial that this listing gets updated to ensure others don't face the same misleading information and pay premium prices for an inaccurate description of the property.

I made my first Airbnb reservation for a unit in Baguio, Philippines and paid a down payment last night at 9:06 PM local time. I quickly received a receipt. This morning at 9:38 AM, the host (a superhost) told me there was a double booking issue, with the other guest booking before me. The host suggested I cancel or choose a different unit far from Baguio, which isn't my preference. How can I receive a full refund for this situation that wasn't my fault? I booked the unit based on its availability. Reservation Code: HMAHTCA2TK Amount Paid: ₱2,[redacted].95

I've been attempting to change my password for a while now. After receiving the link, each time I tried to update it, I encountered an error message. Recently, I was informed via email that the password was successfully changed. However, upon logging in with the new password, I still receive the same error message. This issue has persisted for several days without resolution. Kindly address this matter and update me once it's resolved. Thank you.

I am seeking assistance regarding an unauthorized charge on my PayPal for a trip to Casuarina, New South Wales, which I am not familiar with. A host contacted me last Sunday, but I have not received a response. Airbnb claims I have another account, but I only have my current one with my mobile number. I receive support messages instructing me to use the other account, which I do not have. It seems someone may have accessed my details. I apologize for any confusion. I am in need of help as Airbnb states my case is closed with my current account and I should use another one that I am not aware of. Your assistance is greatly appreciated. Thank you, Cheryl.

I am in Guadalajara and trying to rent a place in the Lake Chapala area. Airbnb allowed me to pay with my Mastercard, but then the trouble started. First, I was informed that they needed to confirm my card with my bank in Canada, and the screen went blank. Subsequently, I received an email from Airbnb stating they needed to confirm my password. To my knowledge, I never set a password before as I am new to Airbnb. Despite trying the "change password" option, it repeatedly displayed an error message. I am uncertain if the payment went through successfully. Can someone please reach out to me via email?

Hello, I am currently facing issues with my Airbnb account being placed on hold by the platform. It has been quite frustrating as I received multiple inquiries from the same individuals over a two-week period. I responded to their queries several times initially, but I was away in Bali and had limited phone access. Upon returning to Sydney, I discovered that my account had been suspended by Airbnb. I kindly request assistance in resolving this matter promptly. Additionally, I would appreciate guidance on how to manage similar situations in the future. Although I was unable to accommodate the booking, the repeated inquiries from the individuals became bothersome and felt like harassment. My listing can be found under the name "Tanya Curmi" at 20 Imperial Avenue, Bondi, Sydney, NSW, Australia.

Hello, my name is Anna Kate Brittain. I had made a reservation in Gulf Shores, Alabama, but was informed later that I couldn't rent the place because I'm not 25 years old. I was promised a full refund as I didn't cancel the booking. However, it's been almost a week, and my mother still hasn't received the $[redacted] refund. The amount was deducted from her account, causing some financial strain since we had to book another, more expensive place. We are eagerly awaiting the refund. Thank you for your assistance.

I am seeking legal advice regarding a subpoena sent to Airbnb for my account records from September [redacted] to October [redacted] for a civil claim in Miami. I am a French citizen and requested deletion of my account a month ago for my protection. Despite confirmation from an Airbnb case manager after verifying my ID, I remain anxious. I want to ensure my hosting history is not disclosed to my ex-landlord's lawyer, Aimco. Can someone from Airbnb assist me with this matter? I am concerned about my privacy and wish to prevent any sharing of my hosting details. Thank you.

I noticed unauthorized charges on our Visa statement from Airbnb dated 11/30/[redacted]. My family does not have an account with Airbnb, and we have never made any bookings with them. I previously spoke with Veronica and was given Ticket# 7[redacted]. Despite her assurances that I would be contacted regarding this issue, I have not received any follow-up communication. I am still waiting for Airbnb to address this matter promptly. The charges totaling $[redacted].95 for Airbnb, along with additional international and transaction fees, need to be refunded urgently. Veronica provided the confirmation code as HMAQ3MMJJ2. I kindly request a prompt response to resolve this matter.

I made a reservation with Airbnb for a room with a check-in time after 4:00 PM, but the host informed me that she wouldn't be back until 5:00 PM as she was at work. Upon arrival at 5:15 PM, I found the host, Nicola, still absent, and a young man let me in, showing me to the room. The room was unclean with someone else's belongings in the wardrobe and cabinets, lacking a door lock. The shared bathroom displayed a cracked bath and mold in the shower. Overpowering cooking odors were concealed with a perfume oil that triggered an allergic reaction, requiring my inhaler due to potential asthma issues. When Nicola finally arrived around 6:00 PM, I explained my discomfort and had to leave. I roamed the town in the dark searching for alternative accommodation with my luggage. Now, I'm attempting to contact Airbnb for a refund, but I can't reach them via phone, and the online verification process is problematic since I have an English cell phone while in England, making it impossible to access my Airbnb account for assistance with lodging costs.

I am having trouble accessing my account due to the website requiring SMS/phone verification. The issue is that my number has changed, and the old number on file has been cancelled. The company might have reassigned it to someone else by now. I have a booking in Madrid coming up this weekend, and it is crucial that I regain access to my account promptly. Your assistance in resolving this matter urgently would be greatly appreciated. Thank you.

Message to the host: "Good evening, I apologize for reaching out so late at night. We were planning to celebrate the end of another stressful year at college by getting together at your place. Unfortunately, some of us are unable to make the trip due to unexpected events. Is it possible to receive a discounted refund considering the circumstances? I know your cancellation policy typically doesn't offer refunds, but I wanted to inquire before assuming anything. Most of us will still be out of state during the planned stay. Thank you." The host agreed to refund and cancel my reservation.

Hello! I require assistance! I previously had two Airbnb accounts - an old one with the email address [redacted] and a new one with the email [redacted] I deactivated my old account but now my booking in Melbourne for this weekend has been cancelled because a different account was deactivated instead of my old one. I am in urgent need of help as I had already made the booking and paid for it. Please assist me in restoring my booking. Thank you.

I am worried about my upcoming reservation because I noticed some negative reviews since I booked. When I tried to add another night, I saw a message that the property is unavailable. Even when I checked alternative dates, it seems the property is not accepting reservations anymore. I had a bad previous experience with VRBO due to a late cancellation following a city ordinance issue, and it's making me more anxious now. My confirmation code is HMADQA3H38, and the property is located in Hollywood, CA.

Hello, I am Abdelhaq Fdaouch. I recently made a reservation in Lahonce, France under the reference number RCR9H9PW43, dated December 5, [redacted], valid from December 15, [redacted], to January 13, [redacted]. Unfortunately, many details about the studio have not been disclosed by the landlord, particularly the lack of nighttime transportation options and the remote location. After contacting him via email, he advised me to sort it out with ABNB. I am still looking for alternative accommodation that meets my criteria. Therefore, please grant me a full refund.

My recent experience with Airbnb was incredibly disappointing. The host's behavior towards us was completely unacceptable. Despite following the rules and being respectful, we were mistreated. The host made racist comments, accused us of theft, and insinuated unpleasant things about our friend. The cleanliness of the accommodation was also subpar, with spider webs and insects present. When we tried to address the issues, the host was unhelpful and focused on trivial matters. The lack of hot water and poor communication made our stay even more challenging. To top it off, the host has unjustly imposed charges on us. I am seeking assistance in resolving this matter fairly.

Dear, I made a reservation on Airbnb for my upcoming stay in Tekapo. Unfortunately, the day before check-in, Intercity informed me that the bus service from Christchurch to Tekapo was canceled due to a road closure caused by heavy rain and flooding on State Highway 1. I believe this event qualifies as an unforeseeable circumstance beyond my control. I possess the email notification from the bus company regarding the cancellation and can forward it if needed. Various news articles online corroborate the flooding situation on SH 1. Upon learning about the road closure, I promptly contacted my Airbnb host but did not receive a response until the following day when they indicated they were unable to assist and directed me to Airbnb for a refund request. I submitted a refund request through Airbnb's platform and was instructed to reach out to them directly. Therefore, I am seeking a refund for my Tekapo accommodation due to the force majeure event that prevented my travel. Best regards, C.V.

Hello, I reserved accommodation in Johor Baharu, Malaysia from 19-21 December with Jane as the host. The place was advertised as having a Swimming Pool and Tennis Court. After paying in full, the host informed me that the booking was for a maximum of 2 persons only. When I brought this up with the host, she explained that her place is priced per person. This discrepancy in the advertisement misled me. I am requesting a full refund due to this misleading information. If the host meant it was per person, the advertisement should not have stated "ENTIRE CONDOMINIUM." My expectation was to rent out the whole condo, accommodating the appropriate number of guests each room. I hope to receive a full refund as I am dissatisfied with the situation. If I don't get a full refund, I will take this matter to the Tribunal for Consumer, Malaysia. Thank you.

I attempted to use a friend's referral link to receive a discount, but encountered an issue where I was redirected from the original link. As a first-time Airbnb user, I accidentally missed clicking on the link again when re-opening the page. I have already made a reservation and would like to apply the discount. It is important to me that my friend also receives the credit for the referral. I hope for assistance in resolving this matter.

Hello, I have an elderly friend with a significant property portfolio. I'm interested in learning more about how Air bob works for him. Since he prefers written documentation over the internet, I would appreciate it if I could obtain a brochure with detailed instructions on how to create an account and operate the system. Thank you.