Charlotte (Studio *- One Helena Toad Serviced Apartments) and I were speaking about the...

GetHuman-pizza_gi's Refund a Charge issue with AirBnB from November 2019

Help with my AirBnB issue
The issue in GetHuman-pizza_gi's own words
Charlotte (Studio *- One Helena Toad Serviced Apartments) and I were speaking about the kitchen within her apartment as my friend and I are hoping to make a Christmas dinner. She very politely informed me that her apartment would more than likely not be what we are looking for as it doesn’t really have the facilities to make that kind of a meal. She then proceeded to tell me that as I had only booked today and it is more than a month before our due date she would be happy to me cancel and get a refund on the payment. I am canceling the booking but hoping to be able to get more than just the cleaning fee back as I will be finding a new place through your app. She has told me she will be happy to support my claim as my booking was in error, I believed there would be more facilities than there actually are.*Felicity.

GetHuman-pizza_gi did not yet indicate what AirBnB should do to make this right.

How GetHuman-pizza_gi fixed the problem

We are waiting for GetHuman-pizza_gi to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Refund a Charge issue
Reported by GetHuman-pizza_gi
Nov 20th, 2019 - 2 years ago
Seen by 6 customers so far
Similar issue to 6061 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth


GetHuman-pizza_gi started working on this issue
Nov 20th, 2019 9:06pm
GetHuman-pizza_gi confirmed the issue is fixed. Hooray!
Nov 21st, 2019 9:10pm
GetHuman-pizza_gi confirmed the issue is fixed. Hooray!
Nov 22nd, 2019 8:32pm

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies