Hello. My HOST recently initiated an alteration request to change my stay to another ho...

GetHuman-binz's customer service issue with AirBnB from November 2019

Help with my AirBnB issue
First: share to improve GetHuman-binz's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-binz may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman-binz's own words
Hello. My HOST recently initiated an alteration request to change my stay to another house. Reason being the original house is NO LONGER LEGAL to host under airbnb.**I would like to decline the request as the new house is not suitable for me.**Should I decline, I would need to reserve another house from another host.**Should I cancel my reservation with the old host? Would I then incur penalty*service fee? I would like to receive the full refund including service fee since I'm not the one at fault.**Or would the old host be the one to cancel my reservation and thus I can get back the full refund?

GetHuman-binz did not yet indicate what AirBnB should do to make this right.

How GetHuman-binz fixed the problem

We are waiting for GetHuman-binz to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.
How Do I Reach a Customer Service Rep from Airbnb?How Do I Contact Support from Airbnb?How Do I Report Fraud to Airbnb?How Do I Recover My Airbnb Account?How Do I Extend My Stay at Airbnb?
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AirBnB

Customer service issue
Reported by GetHuman-binz
Nov 14th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 12229 others
0 customers following this

Timeline

GetHuman-binz started working on this issue
Nov 14th, 2019 1:27am