The guest broke my bed and I have to cancel an upcoming reservation. My apartment is ve...

GetHuman3849791's customer service issue with AirBnB from October 2019

Help with my AirBnB issue
The issue in GetHuman3849791's own words
The problem: The guest broke my bed and I have to cancel an upcoming reservation. My apartment is very damaged

GetHuman3849791 did not yet indicate what AirBnB should do to make this right.

How GetHuman3849791 fixed the problem
I actually just called airbnb after I did a search on the internet for the support number. The phone was answered on the *th ring and I was speaking with a supervisor within a few minutes. I think the quick resolution may in part be because I am a super host. The supervisor was helpful but most of the work getting this into claim status - calling the incoming guests, etc - was done by me. In fact, the repair work needs to be completed, photographs taken of the damage and then I need to send the bill to the guest that did the damage. Only then, after the guest refuses to pay up can I involve airbnb.
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AirBnB

Customer service issue
Reported by GetHuman3849791
Oct 29th, 2019 - a year ago
Fixed
GetHuman3849791 shared how to fix
Seen by 7 customers so far
Similar issue to 14652 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman3849791 started working on this issue
Oct 29th, 2019 7:27pm
GetHuman3849791 shared this issue with friends on Facebook
Oct 29th, 2019 7:28pm
GetHuman3849791 confirmed the issue is fixed. Hooray!
Oct 30th, 2019 7:08am