I made three reservations at the same stay because for some strange reason, I was limit...

GetHuman-sswezy's Refund a Charge issue with AirBnB from October 2019

Help with my AirBnB issue
First: share to improve GetHuman-sswezy's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-sswezy's own words
I made three reservations at the same stay because for some strange reason, I was limited to only a six day stay. Why does the host limit me to a six day day? Is it only so that they can charge the customer several service charges and cleaning fees?*I made note of the ** hour limit for a cancellation and I canceled within ** hours.*I canceled because here in Sevastopol California we have a huge fire and the sheriff ordered an evacuation of the entire area.*The area where the state is located is still under a full evacuation order. And yet I was still charged the service charge for at least two of those days.*at the same time our utility company Pacific gas and electric has shut off all the power to my county. **% of the county is without power. So I was unable to finish the third cancellation. I tried to do it on my iPad but it apparently did not go through, or maybe it did. I do not know because I have such poor connection to the Internet.*I should not have to pay a service charge when I canceled within ** hours because of a evacuation order.

GetHuman-sswezy did not yet indicate what AirBnB should do to make this right.

How GetHuman-sswezy fixed the problem

We are waiting for GetHuman-sswezy to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AirBnB

Refund a Charge issue
Reported by GetHuman-sswezy
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 14565 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman-sswezy started working on this issue
Oct 28th, 2019 9:54am
GetHuman-sswezy indicated the issue is not fixed yet.
Oct 29th, 2019 1:43pm
GetHuman-sswezy indicated the issue is not fixed yet.
Oct 30th, 2019 12:40am
GetHuman-sswezy indicated the issue is not fixed yet.
Nov 1st, 2019 4:58am