I have already logged the issue. I hope I am not in a loop. I have been charged twice...

GetHuman-mjdickin's Refund a Charge issue with AirBnB from October 2019

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Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman-mjdickin's own words
I have already logged the issue. I hope I am not in a loop. I have been charged twice for a service fee on two venues booked with identical dates. This was caused when Air BnB, without my permission or knowledge, processed a credit card that I used ** months previously. As I was unaware I had paid and booked this venue when I checked the venue again I received a notice to say that this venue was booked during these dates. I was surprised and confused but immediately began looking for a second venue. Within ** minutes I booked and paid for a *nd venue. When I checked my emails next day I noticed I received an acceptance from both venues plus an Air BnB notice informing me I had booked * venues with identical dates and would I like to cancel one. I cancelled the second venue and received back all I have paid less $*** Air BnB service. **I WANT THIS SECOND SERVICE FEE OF $*** REFUNDED. As someone in their **s this experience has been most unpleasant.**My name is Michael Dickins my date of birth is * Oct ****. The dates are November ** - ** The house I booked is Bella House of Bellerive.**The second venue receipt is as follows . . . . . . .* Your receipt from Airbnb**Receipt ID: RCCD*CZA*T * Oct **, ******Warrane** nights in Warrane*Thu, Nov **, **** Wed, Nov **, *****Entire home*apt * * beds * * guests*Confirmation code: HMAEJ*T*A*** nights in Warrane*Payments** nights in Warrane*Oct **, **** * **:**AM UTC*MASTERCARD **** *****Get receipt*$***.***Reservation change: cancellation*Oct **, **** * **:**PM UTC*MASTERCARD **** *****Get receipt*-$***.***Amount paid (AUD)*$***.**

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AirBnB

Refund a Charge issue
Reported by GetHuman-mjdickin
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 14205 others
0 customers following this

Timeline

GetHuman-mjdickin started working on this issue
Oct 18th, 2019 5:05am
GetHuman-mjdickin indicated the issue is not fixed yet.
Oct 19th, 2019 8:43pm
GetHuman-mjdickin indicated the issue is not fixed yet.
Oct 20th, 2019 10:23am
GetHuman-mjdickin indicated the issue is not fixed yet.
Oct 21st, 2019 3:56am
GetHuman-mjdickin indicated the issue is not fixed yet.
Oct 21st, 2019 9:55am