I am trying to login in to my account and am told my device is not recognised. I am cur...

GetHuman-shaunady's Account Access issue with AirBnB from October 2019

Help with my AirBnB issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-shaunady's own words
I am trying to login in to my account and am told my device is not recognised. I am currently using a Spanish Sim and all verification Code's are going to my profile phone no. Somehow I managed to add the new number but your services say it can't be used if added in the last ** days. The other problem I have is taking a photo of myself for ID purposes. I have been travelling for * weeks now and used Airbnb many times without a problem. Please use my email address for contact so I can sort this out.

GetHuman-shaunady did not yet indicate what AirBnB should do to make this right.

How GetHuman-shaunady fixed the problem
I found where to give Airbnb permission to use my camera. (This was through my own phone security and accessibility options). I then reset my password on Airbnb. This gave me access to Airbnb again. I update my phone detail here to show the new SIM phone number and then deleted my own usual phone number. I then revisited the ID authorisation process and was then able to take a photo during the ID process. All resolved.
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AirBnB

Account Access issue
Reported by GetHuman-shaunady
Oct 16th, 2019 - 2 years ago
Fixed
GetHuman-shaunady shared how to fix
Seen by 14 customers so far
Similar issue to 14140 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman-shaunady started working on this issue
Oct 16th, 2019 2:33pm
GetHuman-shaunady indicated the issue is not fixed yet.
Oct 16th, 2019 7:30pm
GetHuman-shaunady indicated the issue is not fixed yet.
Oct 16th, 2019 10:09pm
GetHuman-shaunady confirmed the issue is fixed. Hooray!
Oct 19th, 2019 6:01pm

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