AirBNB sometimes makes mistakes on sites of the host, this time it published a wrong address.

GetHuman-milanop's Refund a Charge issue with AirBnB from October 2019

Help with my AirBnB issue
The issue in GetHuman-milanop's own words
I was trying to find my host on a wrongly published address. The error was on AirBNB's behalf. ... I've arrived to Havana just to find out that our "host" Odette is unknown to people who own the house.**The photos and descriptions are correct, the address too, but the account Odette to who we paid - appears not to exist !**After few days of extra expenses it turns out that AirBNB published a wrong address of Odette's apartment! Even she (the host) was not aware of that.**So she was wondering where am I, and I couldn't find her home due to error on the site.
Due to internet problems on Cuba, I wasn't able to contact AirBNB because the only way to do that is through their internet site. I managed to apply for refund (it took ages on poor cuban wifi of the hotel I had to sleep in), but AirBNB doesn't count that. Until it finally got to them, six days passed. They refused to refund me for these days though I never found the apartment, and didn't spend a night there. They offered me **% discount for * out of * days I didn't use. I find this very unfair. They insist I should have contacted them first day !
I pledged for a full refund, but it was only partially approved.
This is my second time to use AirBNB, I expected much easier way to report a problem.
Tried to speak with my host. Lady says she contacted AirBNB few days before they agreed to contact me.
How GetHuman-milanop fixed the problem

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AirBNB apartment booking
Refund a Charge issue
Reported by GetHuman-milanop
Oct 14th, 2019 - 3 years ago
Seen by 13 customers so far
Similar issue to 14055 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth


GetHuman-milanop started working on this issue
Oct 14th, 2019 9:06pm
GetHuman-milanop confirmed the issue is fixed. Hooray!
Oct 25th, 2019 9:46pm