I booked with Airbnb a couple of months ago, however as unfortunate circumstances have...

GetHuman3732931's customer service issue with AirBnB from October 2019

Help with my AirBnB issue
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Before contacting them, items GetHuman3732931 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman3732931's own words
I booked with Airbnb a couple of months ago, however as unfortunate circumstances have come up I have had to cancel. And I had paid £*** to the the trip and I still haven’t got it back. It’s been * days since I requested my refund! And I have still heard nothing and I’m starting to get very frustrated as I need that money back. Please could you email me ASAP.

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AirBnB

Customer service issue
Reported by GetHuman3732931
Oct 9th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 13813 others
0 customers following this

Timeline

GetHuman3732931 started working on this issue
Oct 9th, 2019 3:59pm
GetHuman3732931 indicated the issue is not fixed yet.
Oct 9th, 2019 8:11pm