AirBnB Customer Service Issues

The Airbnb host of the property I rented is asking for an additional $[redacted] to cover damages: $[redacted] for smoking, $[redacted] for a dented dryer, and $[redacted] for extra cleaning. I find the $[redacted] cleaning fee excessive as I expected the housekeepers to handle it. I diligently cleaned the trash and placed it outside, contrary to the host's claims. The smoking charge is also unreasonable, as the smell can be removed. Regarding the $[redacted] for the dryer, no one used it except for one load in the washer. I am open to paying a smaller sum, but $[redacted] seems excessive because most issues can be resolved easily.

I signed up for Airbnb on my PC three weeks ago using [redacted] When I tried to communicate with my host, I had to use the app on my Android phone, which defaulted to [redacted] However, I am unable to reply to my host's messages through my PC email link. I've attempted to change my app email to [redacted], but it says it's already in use, even though it belongs to me. I would appreciate any assistance on how to update my email address on the app. Thank you, Keith G.

I have a question about completing a reservation on Airbnb through a listing found on Craigslist. Can someone help me clarify if after the reservation, an Airbnb agent will meet me at the apartment to hand over the keys and have me sign the final contract? I've heard I will have 3 days to inspect the apartment, and if it doesn't meet my expectations, I can have my funds returned within 24 hours. Payment is said to be processed solely through Airbnb, ensuring that funds are only released to the owner once I agree to rent. The reason for my query is my interest in an apartment in the Tampa Bay area, listed on both Airbnb and Craigslist. Although it's not currently on Airbnb, the owner claims to be registered with the platform and insists that payments will go through Airbnb. I would appreciate confirmation if these procedures are standard and safe before I proceed with the transaction scheduled for tomorrow morning, October 2, [redacted]. Thank you for your assistance. -Joan 😊

Our stay in Maui in a camper van was absolutely terrible. The host provided a cash refund without any hesitation, apologized for the situation, and I believe Airbnb should refund the fees for this reservation due to the circumstances. This experience has led to unexpected expenses, and I regret booking with Airbnb. I wish to describe the poor condition of the van to prevent others from facing the same issues. I hope that this listing will be removed from Airbnb to avoid any more incidents like ours. Despite the host promising we were the last renters, the van is still available for booking on the platform.

I would like to report an individual named Anastasia Maria Jean who is leasing a room at FLAT 11, 5 PRINCESS ROAD, NW65AL LONDON from my property illegally. As the lawful tenant, I am concerned that she is attempting to evict me by changing the locks and conducting business with Airbnb. The police were called on 01/10/[redacted], with reference number [redacted]19, and upon entering the property, we discovered the illegal tenant was housing individuals who rent from your company. This situation caused distress to your tenants, as one of them had difficulty communicating in English but managed to explain the situation to the police to avoid arrest. Please ensure that access to rent out properties illegally is stopped. For further communication, please contact me at [redacted]8. Thank you. Jurgita Ivanoviene.

Hello, I am reaching out for assistance regarding a refund for a reservation that was cancelled approximately a month ago. As per the information provided, I was informed that the refund would be processed within 15 working days. However, I have yet to receive my money back. Could you please provide an update on when I can expect to receive the refund and the estimated timeframe for the transaction? Here are two codes associated with the booking, in case they are needed: - RC58CJA8X5 - HMAEQJ5WPP The reservation was for a room in Tokyo from 12/10/19 to 16/10/19. I genuinely appreciate your assistance and thank you in advance. Warm regards, Orsolya P.

There are two owners, a husband and wife. The husband, who is 72, walks around shirtless, often intoxicated, mingling with young patrons. The wife is rarely present, making communication challenging. Waiting six days for her response is frustrating. The husband enters my place without permission, which is intrusive. They assisted in renting a scooter, leading to an accident, but deny involvement, pretending it never happened. The husband rudely intervenes with my visitors, causing financial losses. His behavior around my property is unsettling, and his attempts to make me drink are inappropriate. He fails to show me the power meter location, which is suspicious. Additionally, bugs infest my expensive laptop, impairing its functionality. I demand a full refund, a replacement laptop, and compensation for the money lost due to his interference.

I'm having trouble accessing my Airbnb account as I am traveling internationally with a different SIM card. The verification process requires a text to be sent to my inactive number. Can a verification email be sent to me instead? It's urgent because I have an Airbnb stay scheduled for tomorrow, and I need to communicate with my host as soon as possible.

Dear Airbnb agent, I'm writing to address an issue with my recent booking in Moscow. I am Ifigenia Palama, and I had reserved an apartment for a study trip. However, we encountered difficulties because the owner did not provide the necessary registration documents required by Russian authorities. This led to problems with our university and the police. As a result, we had to find alternate accommodation that could comply with the regulations. Unfortunately, the owner, Katya, was unwilling to assist us with the registration, which has forced us to move out earlier than planned. We will not be staying until November 1st as originally booked. We kindly request assistance in resolving this matter promptly. Booking Code: HMACCZTN8Y Thank you for your attention to this matter. Best regards, Ifigenia Palama & Konstantina Gliki

Hello, my name is Melanie-Jean Wilson. I have made a reservation for my first Airbnb stay from today, the 2nd of October, until the 8th. I am having trouble accessing my account as I don't remember which email address and password I used, and I'm currently in Chile, unable to reach the host due to their phone being off or unavailable. The phone number I have for my host Alvaro has an Australian country code, and I am in need of assistance as I can't make calls from my phone without an international SIM. I have already paid for the booking and would appreciate any help you can provide as I have tried resetting my password without success. I appreciate your prompt assistance as I am really looking forward to my stay and was hoping to avail of the first-time discount. Thank you.

I'm having trouble accessing my account as I'm not receiving the security code in my email to log in. Despite hitting resend several times, I still can't access my account, which is now blocked. The phone number associated with the account is a landline at my home, but I'm currently travelling in Norway and Denmark, so receiving texts or calls won't work. It's important for me to reach out to my upcoming reservation hosts, but the security system is hindering me. Please unblock my account. You can contact me at [redacted] Thank you, Nona Henderson.

Hello, I'm Stephen Rosholt, the owner of Buganvilla Executive Suites #[redacted]. Recently, I received a reservation request from Christian Lazlo for October 7th to 13th. When trying to respond using the Accept/Deny Link on the Airbnb confirmation page, it redirected me to Airbnb's general property offers page. After some persistence, I was able to confirm the reservation through Airbnb Chat. I wanted to ensure that Christian Lazlo is aware of the reservation dates from the 7th to the 13th of October. I also confirmed this via email at [redacted] Airbnb has requested that I contact Christian Lazlo to confirm the reservation details. Thank you, Stephen Rosholt Cell: +[redacted]8

I have a booking with Airbnb for a 2-night stay in Devon, and the payment has been processed. However, I have not received the confirmation email. There have been login issues on the Airbnb platform, and I am unable to check for any responses from the host or any updates on my booking. I am reaching out for assistance as I am concerned about the safety of the site and whether my money has been misused. I appreciate any help in addressing these questions and ensuring that my booking is secure. Thank you.

I have tried calling Airbnb multiple times. Essentially, my guest did not show up yesterday. My communication with Jayrod has made me uneasy about hosting him. Earlier today, Airbnb assured me they would "modify" the reservation to avoid penalties. They mentioned contacting him, ensuring he doesn't stay tonight, not getting charged, and assisting him in finding alternative accommodation. However, Jayrod is now informing me that he is en route. I'm really worried! Can anyone assist me, please? Nancy Ockrin Stoney Lonesome Bed and Breakfast

I made a reservation for a house at West Yellowstone Park on September 27 with receipt ID: RCACNDSMN9. We asked the house owner for a late check-in due to our delayed arrival from Denver but were denied after 9:00 PM citing disturbance to other guests. As we couldn't rush our journey, we had to cancel the reservation and book another room nearby. I kindly seek assistance in refunding the amount paid.

I was attempting to make a reservation for a room in the Dolomites mountains in Italy when my internet connection dropped. It seems the booking went through, but due to the disconnect, I did not receive a confirmation. When I tried to rebook, I was informed the room was unavailable, so I reserved another location nearby. To my surprise, I later discovered that I had unknowingly booked two rooms. Could you kindly assist in reversing the charge for the room booked in Feltre, Italy? Thank you.

Hi Airbnb, I've forgotten both my Airbnb and Yahoo email passwords. At the moment, the only contact info I have is my phone number, which is linked to my account. You can reach me there. My primary email is [redacted] Please contact me urgently as I have only saved my booking confirmation for the apartment in Milan, Italy on my phone, shared by Carla, the homeowner.

Dear community members, I reserved an apartment in Piraeus for September 8th through the AirBnB app with Stella (+30 [redacted]) as the contact person. After a flight delay, we arrived late at Athens airport. Stella arranged for a taxi, but upon inquiring for a receipt, I discovered it wasn't an official taxi, which was not disclosed earlier. When I expressed my concerns, Stella was dismissive. I am seeking guidance on whether AirBnB offers any protection in such situations. Thank you, Luca

My name is Barb M. I made a late-night Airbnb booking for Big Bear Lake, CA, for Dec. 13-15 at $[redacted]/night. After paying half the cost ($[redacted]), I received a text stating they were raising the rate to $[redacted]/night for "ski season." I'm concerned about this practice, as it happened before on another Airbnb booking for Arizona spring break. Is it fair for Airbnb or the owner to change prices after I've paid? The owner wants me to cancel so they can relist at the higher rate. Please, I need assistance with this matter. Thank you. Barb M.

I recently stayed at an Airbnb where I suspect I was scammed and deceived, which made a mockery of Airbnb. I hope others do not represent their properties in such a dishonest way. Let me explain, I generally love using Airbnb! The concept itself is fantastic. I appreciate interior design, which adds to the experience. It's great to stay in a space that someone cherishes. But most importantly, customers should be treated well, and we should be able to trust the Airbnb hosts. However, this Airbnb felt like a stage set or a TV show set. The furniture seemed like props, and the whole place was uncomfortable. The linens felt rough and fake, pulling at my skin. It seems like the hosts were trying to cheat the system at every opportunity. They charged a $65 cleaning fee (which I agreed to), yet expected me to do most of the cleaning before leaving, which was surprising and disappointing. I have had wonderful experiences with Airbnb in the past, creating lasting memories and visiting beautiful locations. However, my recent stay was unsettling. I am grateful I only stayed one night. It is disheartening how they treated their guests. I hope this clarifies my concerns about the Airbnb experience.