I reserved two different sized properties for the same period as part of the party had...

GetHuman-zoegardn's Refund a Charge issue with AirBnB from September 2019

Help with my AirBnB issue
The issue in GetHuman-zoegardn's own words
I reserved two different sized properties for the same period as part of the party had not confirmed and we didn’t know how many bedrooms we needed. There were few places available so I reserved both so we didn’t miss out on whichever one we needed. Both properties stated they had a ** hour full refund cancellation period. However when I came to cancel one of them (within the ** hour period) I was charged the hefty £*** Airbnb booking fee for the cancelled property. It was only when I read the very small print that it was evident as this was because I’d booked two properties for the same period. Not made clear when I reserved the second property. I have not yet contacted Airbnb as there isn’t an obvious way to do it by phone or from the iOS phone app.

GetHuman-zoegardn did not yet indicate what AirBnB should do to make this right.

How GetHuman-zoegardn fixed the problem
I used the contact number on the site (uk). Surprisingly they refunded the booking fee straight away. I think as I was still within the ** hour period for nigh properties.
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Refund a Charge issue
Reported by GetHuman-zoegardn
Sep 19th, 2019 - a year ago
GetHuman-zoegardn shared how to fix
Seen by 8 customers so far
Similar issue to 12973 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth


GetHuman-zoegardn started working on this issue
Sep 19th, 2019 8:03am
GetHuman-zoegardn confirmed the issue is fixed. Hooray!
Sep 19th, 2019 5:11pm

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