We have an ongoing dispute, which we have had no reply from Airbnb, about being charged...

GetHuman-gsheple's customer service issue with AirBnB from August 2019

Help with my AirBnB issue
The issue in GetHuman-gsheple's own words
We have an ongoing dispute, which we have had no reply from Airbnb, about being charged for items that were meant to be free.**Original message:*Having a dispute with the host over air conditioning usage cost which was clearly stated "no extra charges" on the original overview of the villa. The host has asked for a total of £*** for both electricity and water(water quoted **.** Euro’s), we have already paid the host £** but is asking for an additional £*** for air conditioning usage, which should be “no extra charges” as per listing. The host has now been changed the overview listing about the air conditioning charges (date changed **-**-**), this was two days after our holiday had finished, and does not apply to us.*A few other concerning issues:*Infestation of ants in kitchen area food containers and hundreds in pool daily.*This issue about the ants was made clear to the host very early on during our stay, and using sprays and powder the host had provided were not suitable for in and around the kitchen area, this was a big no-no, for the safety of all the guests staying.*The location stated on the Airbnb site gives the villa reservation as*Pegeiya, Corel Bay Avenue *, Paphos, ****, Cyprus. With a map showing the location in a big circle. Nowhere near where the villa is actually located.*The villa is *.*Km from where the map shows?*Weekly free room service? but was asked for a charge.

GetHuman-gsheple did not yet indicate what AirBnB should do to make this right.

How GetHuman-gsheple fixed the problem

We are waiting for GetHuman-gsheple to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AirBnB

Customer service issue
Reported by GetHuman-gsheple
Aug 6th, 2019 - 2 years ago
Fixed
Seen by 17 customers so far
Similar issue to 11543 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman-gsheple started working on this issue
Aug 6th, 2019 5:54pm
GetHuman-gsheple indicated the issue is not fixed yet.
Aug 7th, 2019 5:29am
GetHuman-gsheple confirmed the issue is fixed. Hooray!
Aug 8th, 2019 2:44pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies