We have an ongoing dispute, which we have had no reply from Airbnb, about being charged...

GetHuman-gsheple's customer service issue with AirBnB from August 2019

Help with my AirBnB issue
The issue in GetHuman-gsheple's own words
We have an ongoing dispute, which we have had no reply from Airbnb, about being charged for items that were meant to be free.**Original message:*Having a dispute with the host over air conditioning usage cost which was clearly stated "no extra charges" on the original overview of the villa. The host has asked for a total of £*** for both electricity and water(water quoted **.** Euro’s), we have already paid the host £** but is asking for an additional £*** for air conditioning usage, which should be “no extra charges” as per listing. The host has now been changed the overview listing about the air conditioning charges (date changed **-**-**), this was two days after our holiday had finished, and does not apply to us.*A few other concerning issues:*Infestation of ants in kitchen area food containers and hundreds in pool daily.*This issue about the ants was made clear to the host very early on during our stay, and using sprays and powder the host had provided were not suitable for in and around the kitchen area, this was a big no-no, for the safety of all the guests staying.*The location stated on the Airbnb site gives the villa reservation as*Pegeiya, Corel Bay Avenue *, Paphos, ****, Cyprus. With a map showing the location in a big circle. Nowhere near where the villa is actually located.*The villa is *.*Km from where the map shows?*Weekly free room service? but was asked for a charge.

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Customer service issue
Reported by GetHuman-gsheple
Aug 6th, 2019 - 2 years ago
Seen by 17 customers so far
Similar issue to 11543 others
0 customers following this
Items needed
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please include the last 4 digits)
Date of birth


GetHuman-gsheple started working on this issue
Aug 6th, 2019 5:54pm
GetHuman-gsheple indicated the issue is not fixed yet.
Aug 7th, 2019 5:29am
GetHuman-gsheple confirmed the issue is fixed. Hooray!
Aug 8th, 2019 2:44pm

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