Booking reference - Hmaad*hdf**I made a booking via you a cozy bungalows gilli air howe...

GetHuman3369610's customer service issue with AirBnB from August 2019

Help with my AirBnB issue
The issue in GetHuman3369610's own words
Booking reference - Hmaad*hdf**I made a booking via you a cozy bungalows gilli air however now called youpy air - we struggled to find it. When we opened the door it is nothing as advertised via your site - the towels were extremely dirty - they changed them when asked and looked shocked at how dirty they were. We have big cracks in the walls with go into the wood on numerous points - dirty mattress - frayed curtains - glass on walls in the form of Brockn bottles - hope in bed sheet - stains on pillow- dirty mat for shower - I will send you the images but I require a very prompt reply please - we have been travelling for over * weeks and have not experienced anything like this - I will enclose photos then you can compare I cannot attach them but give me a link to enable me to do this please

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AirBnB

Customer service issue
Reported by GetHuman3369610
Aug 5th, 2019 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 11486 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman3369610 started working on this issue
Aug 5th, 2019 7:05am
GetHuman3369610 confirmed the issue is fixed. Hooray!
Aug 8th, 2019 7:11am

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