Hello, *My last booking at*Address:*Eagle House, Queen Street Apt *, Dublin, Dublin, Ir...

GetHuman3365644's Refund a Charge issue with AirBnB from August 2019

Help with my AirBnB issue
Before contacting them, items GetHuman3365644 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman3365644's own words
Hello, *My last booking at*Address:*Eagle House, Queen Street Apt *, Dublin, Dublin, Ireland*Get directions*Show full itinerary*Friday**A*u*g*u*s*t* *****,* ***********C*h*e*c*k*-*i*n* *t*i*m*e* *i*s* ***P*M* *-* ***P*M**Saturday**A*u*g*u*s*t* *****,* ***********C*h*e*c*k* *o*u*t* *****:***** *P*M*** I had made arrangements to arrive early at *pm. I was let into the apartment by a 'friend' of the host. The host said that the previous guest had mistakenly taken the room keys with her but would return at *pm. I left my bag in the living room and left. I got a call from the host who said that the previous guest would now return about *.**pm with the keys. At about *.**pm I got a call from the host who said that the previous guest could bring the keys to me. I thought that it was inappropriate and made my way back to the address after I finished my meal. I called the host several times but was left waiting in the cold until *.**pm. Thing is-. He absolutely denied any responsibility for the terrible situation I was in and blamed the previous guest. *The host needs to take responsibility by having another set of keys for such an emergency as it denied me access to sleep and rest for * hours while I wondered the streets and made airbnb experience very uncomfortable.

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AirBnB

Refund a Charge issue
Reported by GetHuman3365644
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 11466 others
0 customers following this

Timeline

GetHuman3365644 started working on this issue
Aug 4th, 2019 7:15am
GetHuman3365644 confirmed the issue is fixed. Hooray!
Aug 5th, 2019 2:03pm
GetHuman3365644 indicated the issue is not fixed yet.
Aug 5th, 2019 2:07pm
GetHuman3365644 indicated the issue is not fixed yet.
Aug 5th, 2019 2:12pm
GetHuman3365644 indicated the issue is not fixed yet.
Aug 5th, 2019 2:15pm
GetHuman3365644 indicated the issue is not fixed yet.
Aug 5th, 2019 8:05pm
GetHuman3365644 indicated the issue is not fixed yet.
Aug 5th, 2019 8:05pm
GetHuman3365644 indicated the issue is not fixed yet.
Aug 5th, 2019 8:05pm
GetHuman3365644 indicated the issue is not fixed yet.
Aug 5th, 2019 8:12pm
GetHuman3365644 indicated the issue is not fixed yet.
Aug 7th, 2019 8:01am
GetHuman3365644 indicated the issue is not fixed yet.
Aug 8th, 2019 5:36am
GetHuman3365644 indicated the issue is not fixed yet.
Aug 8th, 2019 5:36am
GetHuman3365644 shared this issue with others over email
Aug 8th, 2019 5:38am
GetHuman3365644 indicated the issue is not fixed yet.
Aug 8th, 2019 5:47am

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