AirBnB Customer Service Issues

I made a reservation through Airbnb for a room in Allahabad on 7/17/19. Unfortunately, I had to cancel within 24 hours due to a family emergency. Despite adhering to Airbnb's cancellation policy by canceling 14 days before my booking (from 8/1/19 to 8/7/19), they refunded only [redacted] out of [redacted]. This is disappointing as they claim I missed the 14-day deadline. The situation is even more disheartening given the circumstances of my 84-year-old mother's poor health prompting the cancellation. I possess evidence of payment, cancellation, and refund amounts. I trust you will address this issue fairly and honor Airbnb's free cancellation policy. Thank you for your assistance. Sincerely, Jean Innis

During our recent stay at the Ocean Club Condominium booked through Airbnb, we encountered a concerning issue. The security desk clearly indicates that Airbnb and Vrbo guests are considered trespassers. Our host informed us to pretend to be friends to gain access. Throughout the stay, the fear of being caught and evicted made it stressful. Interacting with residents while at the pool and in the building was uncomfortable. This property's listing on Airbnb should be reconsidered, and I am seeking a refund. The weekend intended for relaxation was overshadowed by worry and stress. I hope others will not have a similar experience. Communication with Sophia was challenging due to language barriers, leading to confusion with her directions.

Hi there! I found a cozy place with a terrace in Milan called Peekaboo House for the dates 30 Sept-2 Oct [redacted]. The final price shown is NZ $[redacted].00, which includes a 20% discount. After receiving an email to confirm the booking with a total of $[redacted].87 to pay, I reached out to the host who is unsure about the difference. The host informed me that they only see the booking in Euros. I have a screenshot showing the amount as $[redacted].00 and would be happy to send it. I'm eager to secure this booking quickly. Thank you in advance! - Norelle C.

I had a booking at KSL Hot Springs from July 24th to 26th. When we arrived, we had trouble reaching the house owner for the access card, but after a few hours of waiting, we finally got it. Later, when we came back, there was a blackout suddenly when we tried to use the kettle. After contacting the owner and security, we were asked to reach out to TNB, which was tiring as we just wanted a place to stay. The owner offered us another unit nearby, but we declined and checked out. The owner later accused us of breaking the door lock, which we didn't do. We were just looking for a peaceful place to rest. Can anything be done about this situation?

I have recently made a reservation with a host named Shu in Mississauga, ON, Canada. Unfortunately, Shu confirmed the booking after requesting me to be back by 10:30 each evening, even though I couldn't meet that requirement. I tried to cancel as per the policy but won't be able to receive a refund. I have informed Shu about my situation and asked them to cancel the booking. Is there any way AirBnB can assist me in canceling my request and getting a refund due to the host's requirements not aligning with my schedule? Thank you.

I need to cancel my reservation for a cabin in Slate, Kentucky from 9/30 to 10/3. Unfortunately, due to unexpected home maintenance costs, we need to allocate our vacation funds towards a new heating/cooling system. I apologize for any inconvenience. I am unsure how to reach the host to request the cancellation and would appreciate a full refund. If necessary, I can provide proof of the home maintenance expenses. Thank you for your understanding and assistance.

I made a reservation in Austin, TX for a conference downtown assuming the place was 15 minutes away as advertised. However, after realizing it's actually a 30-40 minute drive, I tried to cancel but faced strict fees. I've reached out to Airbnb for a refund, but no luck yet. The host defended the discrepancy unprofessionally. I'll be commuting during peak traffic hours daily, making the distance a real issue.

Dear Sir/Ma, I am writing with great excitement to express my interest in collaborating to expand and establish a presence in the African market with AirNab. Recognizing the significant growth of your company, I believe we can work together to make AirNab a prominent brand in West Africa, particularly in Nigeria. With a population of [redacted] million people moving in and out of Nigeria daily, I am confident that our partnership can boost the brand's visibility in the region. My goal is to make AirNab a household name in West Africa, including countries like Benin, Ghana, Ivory Coast, and others, as well as Rwanda. Given the rising demand for affordable accommodations in Nigeria and the lack of adequate platforms to address this need, there is a unique opportunity for AirNab to thrive in the country's hospitality industry. By working together, we can cater to the growing number of visitors and travelers in Nigeria and beyond. I am based in Abuja, Nigeria, and propose that we start operations here before expanding to neighboring countries. I am prepared to facilitate the setup by recruiting individuals, establishing a physical inspection team for properties, and ensuring smooth operations in major cities like Lagos, Abuja, and Port Harcourt. Together, we can make a significant impact on society, address a crucial challenge in Africa, and provide employment opportunities worldwide. I look forward to sharing more details and exploring a partnership with you. Best regards, E.O. Christmas Strategist/Business Development Expert Strategy Executive, Sanpine Consult Email: [redacted] Tel: +[redacted][redacted], call/WhatsApp

I am unable to access my host account with the email address [redacted] I tried to reset my password, but never received the email to do so. I've realized that important Airbnb messages like guest inquiries and payment notifications don't come through to this email, only promotional emails for super hosts. Other emails arrive fine in this account. I need to resolve this quickly as I can't manage my reservations or see guest arrivals. Please provide an alternate way to reset my password. I would appreciate if you could send a link to my other email [redacted] Thank you for your prompt assistance. Best regards, Monika Nospak

I believed I had successfully canceled a reservation I made on July 3, [redacted], as confirmed in a screenshot by the host on July 4. However, upon reviewing my bookings with a friend, it appears the reservation in Massagno was not actually canceled, despite what I thought Alessia had arranged with Airbnb. The listing still remained on the app, leading me to assume it was a canceled booking not yet removed. I had been anticipating the refund to reflect on my credit card, but given the situation, I am now requesting a refund of $39.75, as I was within the 48-hour window for cancellation and had been informed it was indeed canceled.

Hello, during my recent holiday in Malaysia, my Airbnb, Gmail, and Deliveroo accounts were compromised since I had used the same password for all three. The person who accessed my account changed my passwords, leaving me locked out. I noticed they had booked two homes in London while I was in Malaysia, so I cancelled my debit card with the bank. Even though I was still logged into my account on my laptop, the individual locked me out when I contacted Airbnb support. My account is linked to the email address [redacted], but I can't access it. Could you please freeze that account to prevent further fraudulent activity until I regain access? It's frustrating that Airbnb only allows contact through the compromised account, making it impossible for me to reach the helpline. Appreciate any assistance.

Dear Community, I am reaching out on behalf of my family and me, Ghada AlHajeri. We made a reservation for an Airbnb apartment after much consideration and comparison to find the right fit for my family of seven, including an elderly member, two adults recovering from surgery, and an infant. We finally selected a suitable place that was easy to access and made the payment. Unfortunately, on July 29, [redacted], two weeks before our arrival date of August 9, [redacted], the host unexpectedly canceled our reservation. This has left us in a difficult situation of finding alternative accommodation last minute, which may cost us more and disrupt our vacation plans. It is troubling that the refund process will take an additional 10 days, making it harder for us to secure another place promptly. I am seeking guidance on the actions Airbnb will take regarding the host's cancellation. Additionally, I am hopeful for some form of compensation, whether monetary, discounts, or assistance in finding a similar property near Oxford/Regent Street, to salvage our vacation experience. I appreciate your attention to this matter and look forward to a timely and helpful response. Best regards, Ghada AlHajeri

Hello, I have tried to contact the host several times without success. We had agreed to stay at her Airbnb from Jan 17th-23rd, [redacted]. However, when we attempted to book, the dates were suddenly unavailable. While other dates around our request were open, these particular 5 days were not. I don't want to jump to conclusions, but I am aware that the Philippines is a predominantly religious country. Considering I have reached out to her three times since the booking issue, and she has not provided any clarification, it makes me question the fairness of the situation. I would appreciate it if you could investigate this matter further and update me on the situation. Thank you for your help. Mick

Hello! My partner and I recently stayed at an Airbnb in Nice, and I wanted to address some concerns we had during our stay. Although the host was hospitable, a few things made us uncomfortable. Firstly, we returned to find our bed made and our clothes rearranged without permission, which was upsetting. Secondly, the host strictly forbade us from using the kitchen and insisted we use the bathroom for water, which was inconvenient. Finally, on our last night, I discovered a camera in the common area filming without consent, which was unsettling. I have documented this with photos and seek advice on how to proceed. Overall, this experience was unlike any other Airbnb stay, and I am considering requesting a refund of the £[redacted] paid. Thank you, Britt.

I reported fraudulent activity on my credit card to Airbnb over a week ago and had to cancel the card. Many people I know are facing similar issues, some even discussing them on Twitter. Last weekend, guests booked at our Airbnb, 'San Remo' in Witsand, South Africa, were overcharged R12,[redacted],[redacted]. I urgently need a refund for this and have already ceased the card. I assume you are familiar with these situations and will retrieve the new card number from my bank, ABSA. For communication, please reach me at [redacted] I require a prompt resolution, as it has been over a week since I reported this with no response. Airbnb transactions on 11/7/[redacted] were for Rand [redacted].57 and Rand [redacted].34. While this amount may seem insignificant to you, it holds value in my financial circumstances.

My team recently stayed at Becca Campbell's residence at 36 Barrow Close, SN8 2BD for three nights last week (30/07/[redacted]-02/08/[redacted]). I was trying to rebook for next week (06/08/[redacted]-09/08/[redacted]) when Becca claimed my colleagues caused bathroom damage and requested I cancel the reservation, keeping the payment for "compensation." I have evidence that the toilet was malfunctioning since the morning after arrival, which my boss didn't report to Becca right away as he's not familiar with Airbnb. Despite apologizing for my coworkers leaving cigarette butts in the bin, Becca demanded I cancel and forfeited my money. I suspect she wrongfully took the funds, considering the toilet issue occurred on the first night. Although we want to continue using Airbnb, I fear encountering a similar situation and being unfairly charged again for damages we didn't cause.

I had a recent booking at Eagle House, Queen Street Apt 6, Dublin, Ireland. I had planned to check in at 2pm but was delayed due to issues with the previous guest holding onto the room keys. Despite assurances from the host, I was left waiting until 9.20pm before gaining access to the apartment. This lack of responsibility and inconvenience made my Airbnb experience very uncomfortable. Moving forward, the host should have contingency plans in place to avoid similar situations in the future.

Booking Reference: Hmaad2hdf3 I booked a cozy bungalow on Gili Air through your site, now called Youpy Air. We had difficulty finding the place, and upon checking in, we were disappointed. The towels were filthy, and it seemed nothing like the accommodation advertised. The walls had big cracks going into the wood, the mattress was dirty, curtains were frayed, and there were broken glass pieces on the walls. Additionally, there was a hole in the bedsheet, stains on the pillow, and a dirty mat in the shower. I will send you images for reference. This has been a very disappointing experience after traveling for over three weeks. Please respond promptly. Kindly provide me with a link to upload the photos since I am unable to attach them here.

We are currently in a dispute with our Airbnb host regarding charges for air conditioning, which were originally stated as "no extra charges" in the villa overview. The host is now requesting £[redacted] for electricity and water, of which we already paid £98, and an additional £[redacted] for air conditioning, despite the initial listing. Furthermore, the host revised the listing two days after our stay ended to include air conditioning charges, which does not apply to us. Additionally, we faced issues with ants infesting the kitchen and pool area, which were brought to the host's attention early on. The provided sprays and powders did not effectively address the infestation, posing a safety concern for all guests. Moreover, the villa's location discrepancy is a concern as the address provided on Airbnb is significantly different from the actual location, causing confusion for guests. Lastly, while weekly room service was advertised as free, we were unexpectedly asked to pay for it.

I am having trouble setting up an account and making a reservation. My email is [redacted], which I confirmed. I attempted to reserve a place in Santa Carlita, California, for August 9th, [redacted], indicating an arrival time between 23:00-24:00. The system requested I confirm my NEW ZEALAND mobile number (+64 [redacted]8) via text or WhatsApp, but I didn't receive any messages. After multiple attempts, it says I exceeded the confirmation limit. I tried again after waiting but encountered the same issue. I'm unsure how to proceed with finalizing my reservation. - Jonathan Williams