My colleagues have spent * nights at Becca Campbell’s home in SN* *BD, nr ** Barrow Clo...

GetHuman-imona's customer service issue with AirBnB from August 2019

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Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman-imona's own words
My colleagues have spent * nights at Becca Campbell’s home in SN* *BD, nr ** Barrow Close, last week (**********-**********), and I wanted to rebook for next week (**********-**********). After the reservation was made and the payment done, she messaged me that my colleagues have destroyed her bathroom and she insisted on me cancelling the booking and also kept my money as ‘compensation for the damage done’. I have proof from Wednesday morning (**********) where my colleague messaged my boss that the toilet was not working since they got there, but my boss not knowing how to use airbnb didn’t messaged Becca about the issue straight away. I don’t know how to use airbnb services so I cancelled the booking after letting her know about the toilet situation not working from the first night and apologising for the fact that my colleagues left put out cigarette buds in the bin, as to avoid throwing them outside the house (and they have admitted that they should have taken the bin out and not left the buds there, but I apologised for that strongly and told my colleagues off for it too) but she insisted on me cancelling and her keeping my money.**I believe she has stolen this money from me, when I have proof the toiled wasn’t good to use from the first night. **Our company would love to use airbnb again, as my boss has done so, for so many years now, but I am afraid something like this will happen again and I’ll be scammed again for something that wasn’t our responsibility.

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AirBnB

Customer service issue
Reported by GetHuman-imona
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 11461 others
0 customers following this

Timeline

GetHuman-imona started working on this issue
Aug 3rd, 2019 11:05pm
GetHuman-imona indicated the issue is not fixed yet.
Aug 4th, 2019 9:15am

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