I booked a Petaluma Airbnb for* in JULY earlier today.*Asked if my * kids could come t...

GetHuman3216708's Cancel Booking issue with AirBnB from July 2019

Help with my AirBnB issue
The issue in GetHuman3216708's own words
I booked a Petaluma Airbnb for* in JULY earlier today.*Asked if my * kids could come to patio*To visit, maybe picnic.*Understand only * people for hot tub. (filter) but now hear my adult kids cannot step inside the unit.*This is not going to work.*I want a full refund.*Code: HMSHXFJKY*Cancel and refund.*I’m notifying host as well.

GetHuman3216708 did not yet indicate what AirBnB should do to make this right.

How GetHuman3216708 fixed the problem
I admitted that in essence the renter was right with their “conditions” even though I’m not ***% sure ALL was spelled out clearly... and then I just said no, I’m not accepting anything less than a whole refund and I want to talk to your manager. I have an A* renter record and this was the *rd problem....out of ** great rentals. Just could not pay the full price for a place that our adult son could not step into our suite. * The one terrible experience Airbnb offered to get me a new place .... the *rd cancellation was due to brain surgery ( not kidding) and I took the loss. Had no energy to deal with it.*Was thinking in certain circumstances, ( extreme’ maybe a gift card from Airbnb would be nice?*Good will..... Good company but risk involved....
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Cancel Booking issue
Reported by GetHuman3216708
Jul 9th, 2019 - 2 years ago
GetHuman3216708 shared how to fix
Seen by 13 customers so far
Similar issue to 77 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth


GetHuman3216708 started working on this issue
Jul 9th, 2019 2:53am
GetHuman3216708 indicated the issue is not fixed yet.
Jul 9th, 2019 2:33pm
GetHuman3216708 confirmed the issue is fixed. Hooray!
Jul 10th, 2019 4:00am

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