I booked a Petaluma Airbnb for* in JULY earlier today.*Asked if my * kids could come t...
GetHuman3216708's Cancel Booking issue with AirBnB from July 2019
Help with my AirBnB issue
The issue in GetHuman3216708's own words
I booked a Petaluma Airbnb for* in JULY earlier today.*Asked if my * kids could come to patio*To visit, maybe picnic.*Understand only * people for hot tub. (filter) but now hear my adult kids cannot step inside the unit.*This is not going to work.*I want a full refund.*Code: HMSHXFJKY*Cancel and refund.*I’m notifying host as well.
GetHuman3216708 did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman3216708 fixed the problem
I admitted that in essence the renter was right with their “conditions” even though I’m not ***% sure ALL was spelled out clearly... and then I just said no, I’m not accepting anything less than a whole refund and I want to talk to your manager. I have an A* renter record and this was the *rd problem....out of ** great rentals. Just could not pay the full price for a place that our adult son could not step into our suite. * The one terrible experience Airbnb offered to get me a new place .... the *rd cancellation was due to brain surgery ( not kidding) and I took the loss. Had no energy to deal with it.*Was thinking in certain circumstances, ( extreme’ maybe a gift card from Airbnb would be nice?*Good will..... Good company but risk involved....
Please help with my AirBnB issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.
GetHuman3216708 indicated the issue is not fixed yet.
Jul 9th, 2019 2:33pm
GetHuman3216708 confirmed the issue is fixed. Hooray!
Jul 10th, 2019 4:00am
Moving? Set Up Services in 1 Call
Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.
Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians