Hi,*I recently booked a placed at Gatineu, Ottawa, Canada for my stay later in June. I...

GetHuman2961087's Refund a Charge issue with AirBnB from May 2019

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The issue in GetHuman2961087's own words
Hi,*I recently booked a placed at Gatineu, Ottawa, Canada for my stay later in June. I recently went to Ottawa to just have an idea about where I have booked the place, I found out that the place was fully flooded and I wasn't even able to go in that street to look at the house. There was a police there whom I contacted to ask about the situation. They said that the entire streets would be blocked at least for the month. After the incident, I discussed the situation with the house owner and cancelled the place. I was fully refunded all the amount except the service fee. I was hoping given the situation, the service fee would be refunded as well
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AirBnB

Refund a Charge issue
Reported by GetHuman2961087
May 21st, 2019 - a mon ago
I have an issue with AirBnB too
Not resolved
Seen by 3 customers so far
Similar issue to 8103 others
0 customers following this
Timeline
GetHuman2961087 started working on this issue
May 21st 6:20pm
GetHuman2961087 indicated the issue is not fixed yet.
May 22nd 6:28am
GetHuman2961087 indicated the issue is not fixed yet.
May 22nd 6:29am