We have booked a place at on March **th for * days ( on July **,** and **th. We were...

GetHuman-alyandly's Refund a Charge issue with AirBnB from May 2019

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We have booked a place at on March **th for * days ( on July **,** and **th. We were charged first payment of $***,** .Via PayPal . *We are seniors and we were looking to move if a place becomes available in the future. All of sudden, we received a call that a place will be available for occupancy on July **th,**. this would be just * days after the holidays that we have booked. we immediately contacted you and informed you that we have an extremely extenuating circumstances . the cancelation was over a period of * months. that fact that we had to be at home to prepare for moving and list our current house in the country made it extremely impossible to be at our holiday on Vancouver Island at such a time. We understand that a possible small charge would be applies for Admin Etc, not the total down payment.*please review the information and we are hopeful that you will understand that these extenuating circumstances was beyond our ability to forecast . *Thanks for your attention and resolving this matter.*Lynn Aly**Reservation: at The tiny Home by the Sea* on Quadra Island.

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AirBnB

Refund a Charge issue
Reported by GetHuman-alyandly
May 19th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 8049 others
0 customers following this

Timeline

GetHuman-alyandly started working on this issue
May 19th, 2019 11:56pm
GetHuman-alyandly indicated the issue is not fixed yet.
May 20th, 2019 4:09am
GetHuman-alyandly indicated the issue is not fixed yet.
May 21st, 2019 12:34am

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