We are no longer travelling to Stockholm **-**July **** so need to cancel our booking...

GetHuman2891713's Cancel Booking issue with AirBnB from May 2019

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The issue in GetHuman2891713's own words
We are no longer travelling to Stockholm **-**July **** so need to cancel our booking. According to the cancellation policy details as listed on my booking information, I am entitled to ***% refund as it is "at least ** days prior to the listing's local check in time".**However, when I try to cancel my booking on the site, it suggested I will only get approx AUD**. This is contrary to the conditions stated above. Please advise how I can action my cancellation and get the ***% refund I am entitled to.**I checked the cancellation policy on my booking and I have copied it here...**"Cancellation policy*Strict (grace period). Full refund if cancellation is within ** hours of booking.**For a full refund of accommodation fees, cancellation must be made within ** hours of booking and at least ** full days prior to listing’s local check-in time (or *:** PM if not specified) on the day of check-in.**For a **% refund of accommodation fees, cancellation must be made * full days prior to listing’s local check in time (or *:** PM if not specified) on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time."**Full details on this link https:**www.airbnb.com*trips*v*****b***b-ad**-*c**-*b**-****f******e*ro*RESERVATION**CHECKIN*HMY**THBDH*g**Please advise how I can action my cancellation and get the ***% refund I am entitled to.**Gina

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AirBnB

Cancel Booking issue
Reported by GetHuman2891713
May 9th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 7766 others
0 customers following this

Timeline

GetHuman2891713 started working on this issue
May 9th, 2019 9:49am

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