I made an agreeement with my host that I would arrive at **:**. Admittedly, I did arriv...

GetHuman2885780's customer service issue with AirBnB from May 2019

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The issue in GetHuman2885780's own words
I made an agreeement with my host that I would arrive at **:**. Admittedly, I did arrive at **:**. I sent him a message telling him I was i little early, but that I had arrived. He sent me a message back asking me to wait about ** minutes. *No problem. I didn’t mind waiting. **Once he arrived, he instructed me to wait outside of the door for * minutes. I thought that a bit strange, but again, didn’t mind. **He invited me in & gave me the keys. He said goodbye to me and closed the door to the kitchen and living room. **I began to settle in, using the restroom and putting my things away. Five minutes later, I open the door to the rest of the apartment. He was still in there, changing the sheets and cleaning. *It is now almost **:**. *He is still here cleaning the apartment. **We agreed upon a check in time before I arrived, and I really can not believe he was this unprepared. **I just want to rest after a long flight, but I am unable to as he is still in the apartment cleaning. He just sent me a text message from the other room suggesting I go to a nearby beach. **This is truly unacceptable for me. I am not one to make an issue out of things, but I paid for the apartment and I expected to utilize it.**I would like to request a refund at the very least. I am very displeased with these circumstances.

GetHuman2885780 did not yet indicate what AirBnB should do to make this right.

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AirBnB

Customer service issue
Reported by GetHuman2885780
May 8th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 7738 others
0 customers following this

Timeline

GetHuman2885780 started working on this issue
May 8th, 2019 1:03pm

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