Airbnb closed my account a month prior to my stay and cancelled my reservation without...

GetHuman2880388's customer service issue with AirBnB from May 2019

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GetHuman Phone call #1 (a mon ago)
The issue in GetHuman2880388's own words
Airbnb closed my account a month prior to my stay and cancelled my reservation without any warning whatsoever. I called customer service and they explained that the account is closed due to missing information in my background, which it wasn’t explained in detail. My reservation was done with six months in advance and my family had already spend thousands of dollars on Airbnb in stays before this happen. Please look into this and explain the real issue as our whole vacation to Italy in June can be jeopardized due to Airbnb.
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AirBnB

Customer service issue
Reported by GetHuman2880388
May 7th, 2019 - a mon ago
I have an issue with AirBnB too
Fixed
Seen by 6 customers so far
Similar issue to 7710 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman2880388 started working on this issue
May 7th 4:17pm
GetHuman2880388 indicated the issue is not fixed yet.
May 7th 11:18pm