Hi, I have been looking for a home to rent in the Netherlands and on the website Marktp...

GetHuman2736791's customer service issue with AirBnB from April 2019

Help with my AirBnB issue
The issue in GetHuman2736791's own words
Hi, I have been looking for a home to rent in the Netherlands and on the website Marktplaas I found an ad for an apartment, when I contacted the owner they sent me what looks like an AirBnB link but it looks different from a regular AirBnB page.**Despite being logged in already it asked me to login again, I did and booked the property. I got regular looking Airbnb emails confirming my booking but it doesn't show up on my trips. It also asked me to pay through a bank transfer rather than adding my card as usual.**This is the link https:**airbnb.reservations-details.website***listing****view-qggnuvsz*kdbGkzBmIw I have been speaking with the owner through emails and nothing about them seems suspicious but since this is so different from how I'm used to using AirBnB I just want to make sure this is legit.

GetHuman2736791 did not yet indicate what AirBnB should do to make this right.

How GetHuman2736791 fixed the problem
I contacted AirBnB through the chat on their website, sending them the same info I shared here. Turns out it was a scam.
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How Do I Reach a Customer Service Rep from Airbnb?How Do I Contact Support from Airbnb?How Do I Report Fraud to Airbnb?How Do I Recover My Airbnb Account?How Do I Extend My Stay at Airbnb?
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AirBnB

Customer service issue
Reported by GetHuman2736791
Apr 13th, 2019 - 2 years ago
Fixed
GetHuman2736791 shared how to fix
Seen by 6 customers so far
Similar issue to 7177 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman2736791 started working on this issue
Apr 13th, 2019 5:03pm
GetHuman2736791 confirmed the issue is fixed. Hooray!
Apr 13th, 2019 9:21pm
GetHuman2736791 confirmed the issue is fixed. Hooray!
Apr 14th, 2019 5:14pm

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