I wanted to book an airbnb. I clicked book. it said I needed the app so I downloaded i...

GetHuman2345284's customer service issue with AirBnB from March 2019

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The issue in GetHuman2345284's own words
I wanted to book an airbnb. I clicked book. it said I needed the app so I downloaded it. The app said I needed to take a picture of myself, and I did that. then it needed me to take a picture of my passport, but there was some delay and after I submitted the photo of my passport, it said the session had timed out and then it was blocked for security reasons and now it says it is awaiting for a human to check the photos. but this has been awhile now and I need to try to find an airbnb as soon as possible.
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AirBnB

Customer service issue
Reported by GetHuman2345284
Mar 1st, 2019 - 3 mons ago
I have an issue with AirBnB too
Fixed
Seen by 2 customers so far
Similar issue to 6405 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman2345284 started working on this issue
Mar 1st 7:54am
GetHuman2345284 confirmed the issue is fixed. Hooray!
Mar 4th 10:37am