I booked and paid for an Airbnb for my mom (HM*T**AHJQ) because she and her husband are...

GetHuman2167343's customer service issue with AirBnB from February 2019

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The issue in GetHuman2167343's own words
I booked and paid for an Airbnb for my mom (HM*T**AHJQ) because she and her husband are from Korea and can’t speak enough a very well. After she got to the condo her friend offered her place to stay instead. My mom has a potentially fatal medical condition and we were hoping to get a refund for the rest of the stay so we can save that money for her medical bills and medications since her friend offered her place for free. I have already reached out to Wendy our host and she said any day to check out is fine either tomorrow or Sunday. Can you please assist us in getting a refund for the days we won’t be staying? Thank you. ****

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Customer service issue
Reported by GetHuman2167343
Feb 9th, 2019 - 4 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 6060 others
0 customers following this


GetHuman2167343 started working on this issue
Feb 9th, 2019 2:19am