On January *, **** there was a charge to my account that I did not make. The amount was...

GetHuman1975955's customer service issue with AirBnB from January 2019

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The issue in GetHuman1975955's own words
On January *, **** there was a charge to my account that I did not make. The amount was $***.**. (AirBNB*HMR**XV*E ***-***-**** CA). I saw the charge on January * and tried to get into my account but I was blocked. We called our credit card company. They cancelled the credit card and they are investigating. I would like to find out what happened and I would like to know how my credit card can be protected if I reopen my account with a new credit card.
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AirBnB

Customer service issue
Reported by GetHuman1975955
Jan 16th, 2019 - 9 mons ago
I have an issue with AirBnB too
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Seen by 3 customers so far
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman1975955 started working on this issue
Jan 16th 2:47pm