Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jphakal may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman-jphakal's own words
Hi, I searched for a lodge in Yosemite, CA, for my Scout Troop for one night (**-** June), and made booking at the one which looked the nicest. After payment, the confirmation showed that the address was in Idaho!! !!I was given misleading information!!, and would like to either transfer my payment to a correct location, or get full refund. I contacted the customer service asap, and they forwarded my case, but I'm afraid that it'll take so long time that my position in this case gets even worse. Please, help me!! In the message*trip description to the owner I clearly wrote about Yosemite, CA, so there's no question where we are going.
GetHuman-jphakal did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman-jphakal fixed the problem
We are waiting for GetHuman-jphakal to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirBnB customer problems.