I had a guest by the name of Mike Hallett at ** Lagoon Street Ettalong Beach NSW **** b...

GetHuman-lynn_mer's customer service issue with AirBnB from December 2018

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The issue in GetHuman-lynn_mer's own words
I had a guest by the name of Mike Hallett at ** Lagoon Street Ettalong Beach NSW **** booed from ** November to ** December.*Mike arrived at *.**am on Saturday ** November, but for personal reasons, I gave him ** hours notice to vacate, at **..**am on Friday ** November.*I understand from my neighbour, that he vacated at **.** noon on Saturday * December.*Mike had requested the **% discount offered in July for the first three bookings and I confirmed on that day that he was eligible, but he waited two days and someone else was given the discount.*As is, Mr Hallet was asked to cancel his booking and is entitled to a refund of the days from December *-**.*Please confirm the method of reversal of funds, or whether the amount will be deducted from bookings, once my calendar is cleared for the balance of December.*Many thanks,*Lynn Merrin-Licardy
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AirBnB

Customer service issue
Reported by GetHuman-lynn_mer
Dec 2nd, 2018 - 6 mons ago
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GetHuman-lynn_mer started working on this issue
Dec 2nd, 2018 11:26pm