Hello, I booked a stay with abnb for the first time on Saturday ***** for * nights in...

GetHuman1633950's customer service issue with AirBnB from November 2018

2 views
 | 
4951 similar
 | 
0 following
Help with my AirBnB issue
Next: our robot will wait on hold for GetHuman1633950 to get a AirBnB rep on the line!
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1633950's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1633950 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
Top Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman1633950's own words
Hello, I booked a stay with abnb for the first time on Saturday ***** for * nights in Florence. the refund policy said it was ***% in full up to * days prior. I decided I wanted to stay * nights but **** was not available so I went and found a different flat that was available for the * nights **** - **** and see that I will be charged $*** in service fees for this change. This does not seem right. Why should I have to pay $*** because i rebooked at a different property? Also I could not call customer service because they wanted a verified abnb phone number. I booked with my cell phone number so not sure why your system does not recognize my phone number. I am requesting the full refund please. Thank you for your consideration and assistance. Also FYI, My friend that I am traveling with is an abnb property owner, Susan cicala.
GetHuman1633950 did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman1633950 fixed the problem
We are waiting for GetHuman1633950 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1633950 fixes it.
This email address isn't valid

AirBnB

Customer service issue
Reported by GetHuman1633950
Nov 27th, 2018 - 9 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 2 customers so far
Similar issue to 4951 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1633950 started working on this issue
Nov 27th, 2018 1:53am