Hello, I booked a stay with abnb for the first time on Saturday ***** for * nights in...

GetHuman1633950's customer service issue with AirBnB from November 2018

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The issue in GetHuman1633950's own words
Hello, I booked a stay with abnb for the first time on Saturday ***** for * nights in Florence. the refund policy said it was ***% in full up to * days prior. I decided I wanted to stay * nights but **** was not available so I went and found a different flat that was available for the * nights **** - **** and see that I will be charged $*** in service fees for this change. This does not seem right. Why should I have to pay $*** because i rebooked at a different property? Also I could not call customer service because they wanted a verified abnb phone number. I booked with my cell phone number so not sure why your system does not recognize my phone number. I am requesting the full refund please. Thank you for your consideration and assistance. Also FYI, My friend that I am traveling with is an abnb property owner, Susan cicala.
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Customer service issue
Reported by GetHuman1633950
Nov 27th, 2018 - 9 mons ago
I have an issue with AirBnB too
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GetHuman1633950 started working on this issue
Nov 27th, 2018 1:53am