Dear Team,*Even if I am honoured to get this award, it is too late at this point. I tri...

GetHuman1629017's customer service issue with AirBnB from November 2018

4942 similar
0 following
Help with my AirBnB issue
Next: our robot will wait on hold for GetHuman1629017 to get a AirBnB rep on the line!
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1629017's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1629017 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman1629017's own words
Dear Team,*Even if I am honoured to get this award, it is too late at this point. I tried to address many times my issue (guests leaving my apartment dirty, not refurbished with pipe clogged in the sink and they created many issues with my neighbors). I agreed with the guest to anticipate the plumber fees and to get the service not billed in order to save a lot of money (Geneva and Switzerland are very expensive).For that reason I anticipated *** CHF and got obviously nothing back, but I could not risk to pay *** CHF and get no refund at all. For some reasons nobody listened to me and instead you took the guest side. Very disappointed I decided to withdraw my apartment form Airbnb until someone will address my request and refund me with the money I spent for the plumber and for the extra cleaning. (luckily I avoided extra issues with the neighbours). *Therefore, as you can notice by cross checking, I am keeping since February **** my account as host (and also as guest) frozen until someone will revert to me. * *Thanks in advance for reverting to this email.* *Warm regards,
GetHuman1629017 did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman1629017 fixed the problem
We are waiting for GetHuman1629017 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AirBnB email you?
This email address isn't valid
Follow this issue
See how GetHuman1629017 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1629017
Nov 26th, 2018 - 3 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 2 customers so far
Similar issue to 4942 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1629017 started working on this issue
Nov 26th, 2018 5:33pm