Dear Team,*Even if I am honoured to get this award, it is too late at this point. I tri...
GetHuman1629017's customer service issue with AirBnB from November 2018
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The issue in GetHuman1629017's own words
Dear Team,*Even if I am honoured to get this award, it is too late at this point. I tried to address many times my issue (guests leaving my apartment dirty, not refurbished with pipe clogged in the sink and they created many issues with my neighbors). I agreed with the guest to anticipate the plumber fees and to get the service not billed in order to save a lot of money (Geneva and Switzerland are very expensive).For that reason I anticipated *** CHF and got obviously nothing back, but I could not risk to pay *** CHF and get no refund at all. For some reasons nobody listened to me and instead you took the guest side. Very disappointed I decided to withdraw my apartment form Airbnb until someone will address my request and refund me with the money I spent for the plumber and for the extra cleaning. (luckily I avoided extra issues with the neighbours). *Therefore, as you can notice by cross checking, I am keeping since February **** my account as host (and also as guest) frozen until someone will revert to me. * *Thanks in advance for reverting to this email.* *Warm regards,
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