This is our first time hosting on air bnb, I pressed Pre approve thinking that enabled...

GetHuman1617727's customer service issue with AirBnB from November 2018

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The issue in GetHuman1617727's own words
This is our first time hosting on air bnb, I pressed Pre approve thinking that enabled me to start a conversation with the guest. But he booked. I wanted to explain that our nanny (childcare) will be in the house over new year when he wants to book. He no longer wants to book with us but says we need to cancel. We don’t want to get a bad air bnb name or incur charges as this was an innocent situation.
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AirBnB

Customer service issue
Reported by GetHuman1617727
Nov 24th, 2018 - 10 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 2 customers so far
Similar issue to 4909 others
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Timeline
GetHuman1617727 started working on this issue
Nov 24th, 2018 6:34pm