Booked an airbnb, it said ***% refundable, I was then refunded but not refunded the boo...

GetHuman1610182's customer service issue with AirBnB from November 2018

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The issue in GetHuman1610182's own words
Booked an airbnb, it said ***% refundable, I was then refunded but not refunded the booking charge. we upgraded to a more expensive property last week or the week before and absorbed the cost and I've just messaged the property to confirm whether we are in one or * apartments and they have just messaged me staying the owners have sold the property?! why was our booking accepted* why are they even appearing on Airbnb if that is the case and how is this going to be resolved for us without us incurring further costs! - this is reaaally shocking service.
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AirBnB

Customer service issue
Reported by GetHuman1610182
Nov 23rd, 2018 - 10 mons ago
I have an issue with AirBnB too
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Seen by 6 customers so far
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Timeline
GetHuman1610182 started working on this issue
Nov 23rd, 2018 3:06pm