When attempting to log in to my account on a new laptop I have received a message stati...

GetHuman-badc's customer service issue with AirBnB from November 2018

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Before contacting them, items GetHuman-badc may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman-badc's own words
When attempting to log in to my account on a new laptop I have received a message stating that the device I am using is "not recognised" and an SMS has been sent to the phone number linked to the account. However, this telephone number is no longer active. **Please contact me via email so we can sort this out. I urgently need to make a booking. The email linked to the account is *****@***.com.
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AirBnB

Customer service issue
Reported by GetHuman-badc
Nov 12th, 2018 - 4 mons ago
I have an issue with AirBnB too
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Seen by 2 customers so far
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Timeline
GetHuman-badc started working on this issue
Nov 12th, 2018 5:09am