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Before contacting them, items GetHuman1481123 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
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The issue in GetHuman1481123's own words
The conditions of the place were deplorable. There was mold in the toilet and hair in the bathtub as well as hair and dirt*crumbs all over the floor. It looked as if it had not been cleaned for us at all. It did not represent Air BnB standards at all. We hope to receive a full reimbursement as we had to book a hotel room right on the spot. If pictures are needed we can provide those. I would not recommend this place to anyone and I am extremely disappointed. Thank you for your time.
GetHuman1481123 did not yet indicate what AirBnB should do to make this right.
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