My friend had caretakes of his house rent it out via Booking.com, they denied any other...

GetHuman-jmnichol's customer service issue with AirBnB from October 2018

Help with my AirBnB issue
The issue in GetHuman-jmnichol's own words
My friend had caretakes of his house rent it out via Booking.com, they denied any other bookings, but he found out they'd been renting via Airbnb and kep the money. *He has contacted Airbnb but as it is not his account they simply don't want to know. He is very frustrated. Can you help resolve this: He wants the fraudster "hosts" stopped from using Airbnb and the money they stolen from using airbnb paid.*I will give you his contact details if you really can help. He is at witts end.
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AirBnB

Customer service issue
Reported by GetHuman-jmnichol
Oct 19th, 2018 - 25d ago
I have an issue with AirBnB too
Fixed
Seen by 4 customers so far
Similar issue to 4387 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-jmnichol started working on this issue
Oct 19th 8:48pm
GetHuman-jmnichol indicated the issue is not fixed yet.
Oct 19th 8:48pm