I booked one apartment with * rooms in Airbnb one month ago for * nights to LA and paid...

GetHuman-bingxinm's customer service issue with AirBnB from October 2018

13 views | 4222 similar | 0 following
Help with my AirBnB issue
First: share to improve GetHuman-bingxinm's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get AirBnB help.
Before contacting them, items GetHuman-bingxinm may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
Top Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman-bingxinm's own words
I booked one apartment with * rooms in Airbnb one month ago for * nights to LA and paid full amount. When arrived, we were shocked finding the apartment we booked was still under construction.In the kitchen there were buckets of paint, tools, ladder and what was worst was the room was full of the smell of formaldehyde. That was hazard air and we immediately contacted the host. He admitted this place was under construction and people could not live there. That was *:** pm and we have no place to stay. We turned to Airbnb customer service for help. After sending all the photos of the listing, the case manager called Aliyah said, and also confirmed in the chat box in Airbnb support that system said she would full refund us and tell us to book a hotel to stay instead. Airbnb will reimburse the price difference. It was very clear in her message and phone call. So we booked a hotel with * rooms. However, after one day, the case manager contacted us saying 'after consulting with my colleagues, I would be able to only refund you the cost of your first night's booking in Airbnb, which is $** ' with no explanation and refused to admit she promised a full refund and reimbursement. What we want is very fair as they promised previously, full refund and reimbursement because we did nothing wrong and our trip got ruined.

GetHuman-bingxinm did not yet indicate what AirBnB should do to make this right.

How GetHuman-bingxinm fixed the problem

We are waiting for GetHuman-bingxinm to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bingxinm fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-bingxinm
Oct 11th, 2018 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 4222 others
0 customers following this


GetHuman-bingxinm started working on this issue
Oct 11th, 2018 6:18pm