I had to verify my ID AGAIN yesterday and because every time you sent the text to downl...

GetHuman1203274's customer service issue with AirBnB from September 2018

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The issue in GetHuman1203274's own words
Trying to take a photo and get on with my holiday. The screen kept going black, I tried it about * times. ... I had to verify my ID AGAIN yesterday and because every time you sent the text to download the app, it didn't work and went black, I missed out on a house. Check today, I have tried about * times to take a photo of my ID but the screen just goes black. *Why am I being punished by your software problems? It's me, I'm in America and I'm about to go to Brooklyn for a couple of nights and would like you to ask for ID at times when it's not essential so that I have the time to deliver, not when I need to book a place then all of the sudden I need to provide more ID and YOUR software doesn't work. Great just Great!!
Is that I don't know why all of the sudden I needed to verify my ID. Ask at a non urgent time. I missed out on a great house and gave up and went to a hotel which cost me more. Talk about Frustrating!!!
ask for ID in a non urgent time.
Because I am really conscious and work hard to look after other's houses and show respect. See my reviews.
tried it several times, no clue what else to do except call the police and tell Airbnb to change their software so it works.
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AirBnB

The stupid bloody mobile photo thing that you use for ID's.
Customer service issue
Reported by GetHuman1203274
Sep 25th, 2018 - 2 mons ago
I have an issue with AirBnB too
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Seen by 3 customers so far
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Timeline
GetHuman1203274 started working on this issue
Sep 25th 8:13pm