On Saturday September ** @ **:** am, I have reserved “Tidy apartment at super location...

GetHuman-kaledrak's customer service issue with AirBnB from September 2018

3897 similar
0 following
Help with my AirBnB issue
Next: our robot will wait on hold for GetHuman-kaledrak to get a AirBnB rep on the line!
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-kaledrak's own words
On Saturday September ** @ **:** am, I have reserved “Tidy apartment at super location near city centre, Amsterdam “ for the period between ** and ** October ****. Confirmation number HMSAC*D*NR. I made payment of $ ***.** by credit card. It was stated clearly that if the reservation is cancelled within ** hours I get full refund whereas if cancellation is done * days before the dates I am going to lose the service fee ( about $ ***). I found a more suitable listing for the same dates also on air bnb. When I tried to cancel the first reservation, I was surprised to see that the service fee will still be charged although we are still before ** hours from reservation. I feel confused if not deceived by this “** hour complete refund” statement. Kindly help in completing the cancellation with a true full refund including the service fee.*Thank you
GetHuman-kaledrak did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman-kaledrak fixed the problem
We are waiting for GetHuman-kaledrak to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AirBnB email you?
This email address isn't valid
Follow this issue
See how GetHuman-kaledrak fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-kaledrak
Sep 23rd, 2018 - 3 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 2 customers so far
Similar issue to 3897 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
GetHuman-kaledrak started working on this issue
Sep 23rd 7:36am
GetHuman-kaledrak shared this issue with friends on Facebook
Sep 23rd 7:37am
GetHuman-kaledrak shared this issue with followers on Twitter
Sep 23rd 7:41am