My name is Ashley Gardiner. I had booked a room in Haleiwa for October. The *th to the...

GetHuman1170932's customer service issue with AirBnB from September 2018

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The issue in GetHuman1170932's own words
My name is Ashley Gardiner. I had booked a room in Haleiwa for October. The *th to the **th I believe. In a reservation titled “be our guest”. My email is *****@***.com. I made the final payment yesterday. So the whole thing was paid off and then I suddenly get an email from them this morning that they are changing management and it looks like aren’t upholding my rental. Then they ask me to cancel and if I want I can rebook on a new page that they will have live in a couple of days. I am going down to Hawaii to help my sister through chemo. They can’t guarantee that someone won’t take my days it sounds like for when I planned to be there and I need to make other arrangements now. I also think that by having me personally cancel they are going to now make it so I can’t get my services fees etc back. They also had a moderate cancellation policy so I don’t see a guarantee to even get my full refund. Please give me a call and help me sort this out.
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AirBnB

Customer service issue
Reported by GetHuman1170932
Sep 20th, 2018 - 6 mons ago
I have an issue with AirBnB too
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Seen by 3 customers so far
Similar issue to 3854 others
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Timeline
GetHuman1170932 started working on this issue
Sep 20th, 2018 3:03pm