My password account was changed and not by me. **I got this email today:**Airbnb*Did yo...

GetHuman976626's customer service issue with AirBnB from September 2018

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The issue in GetHuman976626's own words
My password account was changed and not by me. **I got this email today:**Airbnb*Did you change your password?*We noticed the password for your Airbnb account was recently changed. If this was you, you can safely disregard this email.*Changed password*When Sun, Sep **, ****, *:** PM**Where California, United States**Device Type Chrome using Mac**I didn't do this and also I am in Minnesota.**This same thing happened a few weeks ago and locked me out of my account, causing me to have trouble checking in which earned me a bad review. I want that review removed from my account after you fix this issue, since it has happened again.*The reference code for that reservation is HMF*DBAE*R**Airbnb should have records of the first account change I didn't make, as well as my contact and how you fixed it (which you never told me), and then my attempts to get you to remove a bad review based on me not having information to check in except the address as I couldn't get into my account.

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I was charged $*** and did not use AirbnbMy Airbnb account is locked. I need Airbnb to unclock itairbnb owner telling me to leave
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AirBnB

Customer service issue
Reported by GetHuman976626
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 3773 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman976626 started working on this issue
Sep 17th, 2018 3:46am
GetHuman976626 shared this issue with friends on Facebook
Sep 17th, 2018 3:47am