I checked into the home I rented. The AC was not working. I contacted the agency (Bongo...

GetHuman-clintavi's customer service issue with AirBnB from September 2018

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The issue in GetHuman-clintavi's own words
I checked into the home I rented. The AC was not working. I contacted the agency (Bongo) that supplied me with all the details when I rented. I was very specific. AC was set to ** when we arrived and the house was ** degrees. I checked the vents and the air being blown is hot. I got a response stating to adjust the thermostat to my desired temperature and wait * hours. They completely disregarded the fact that I stated the AC is blowing hot air. I have messaged numerous times and they will not respond. It is * hours later. The house is ** degrees very humid and utterly miserable. I asked for them to please send someone to check the system but I have yet to receive any response. I either want the AC fixed and be compensated or be released from this rental and given a full refund. This is the worst Airbnb experience I've had.
GetHuman-clintavi did not yet indicate what AirBnB should do to make this right.
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I called customer service and they were wonderful. One of the best customer service experiences I have had.
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Customer service issue
Reported by GetHuman-clintavi
Sep 22nd, 2018 - 6 mons ago
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GetHuman-clintavi shared how to fix
Seen by 5 customers so far
Similar issue to 3890 others
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GetHuman-clintavi started working on this issue
Sep 22nd, 2018 4:52am
GetHuman-clintavi shared this issue with followers on Twitter
Sep 22nd, 2018 4:54am
GetHuman-clintavi confirmed the issue is fixed. Hooray!
Sep 23rd, 2018 1:13pm